Privacy Policy

What is this Privacy Policy for?

This privacy policy is for this website http://elcombefirewood.co.uk and served by Elcombe Firewood Ltd and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

Introduction & Our Details

Elcombe Fire & Wood is a limited company (Elcombe Firewood Ltd) incorporated in England & Wales.  For data protection purposes we are the ‘data controller’ of the personal data that you give us.

Our registered company address is: 223 Bath Road, Stroud, Gloucestershire GL5 3TA

Our contact details are – Email: info@elcombefirewood.co.uk Tel: 01453 700211

Our Commitment to You

We are committed to protecting your privacy and to complying with the data protection laws in the UK.  In consequence, we collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service.

What is the purpose and legal basis for us to collect and process your personal data?

The main purpose is to identify our customers to enable us to deliver to you the goods or services that you buy from us and to provide you with any follow-up that is required.  We also have to retain records of all our transactions for tax and accounting reasons.

In addition, so long as you freely give us your consent, we will send you by email and text, newsletters and information concerning our products and activities including special offers and details of new products.

What personal data will be collected and processed?

Depending on the type of transaction you enter into, this may include your name, address, telephone number, and email address, together with data about your use of the website.  This will be retained and used (processed) for the purposes referred to above.

Who will receive your personal data?

We will receive your personal data on our website which is kept on a secure server in the UK. We may also store your personal data on cloud-based accredited 3rd party services which are all GPDR compliant.

Data concerning your credit/debit card payments is processed by Sagepay on a secure website linked to ours and they have their own privacy policy that you should read. We do not retain any credit or debit card information.

If you give consent to receive communications from us, we use a marketing automation and email marketing service, Mailchimp, to communicate with you.  Their privacy policy can be read here: http://mailchimp.com/legal/privacy.  You will be free to unsubscribe from those messages at any time.

The server of Mailchimp is located outside the EU, in the USA, and we are satisfied that the organisation has appropriate safeguards in place to protect your data.

We do not give anyone else access to personal data unless we are required to by law or the access is for our own team performing their services for our website, all of whom are subject to confidentiality obligations.  If we wish to process your personal data for purposes other than those specified in this notice, we will notify you with relevant information and, if necessary, seek your consent.

We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website, buying particular products or completing an enquiry form, but this information will be anonymized so that those individuals cannot be identified.

How long will we keep your personal data?

We need to keep customer details for at least 6 full tax years under the UK tax laws.  After that, until you ask us in writing to delete your personal data, we will keep it to enable us to contact you as mentioned earlier in this notice.

What are your rights?

You have the right to:

  • ask us in writing for details of the personal data that we hold on you
  • require us to rectify any errors
  • have your personal data deleted if there is no reason for its continued storage and processing
  • lodge a complaint about the data controller with the ICO (Information Commissioner’s Office).

Further details about your rights under data protection legislation can be found on the ICO’s website at https://ico.org.uk/.

Cookies

Your internet browser has the in-built facility for storing small files- “cookies” – that hold information which allows a website to recognise your account.  Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.

Use of Cookies

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html.

We use Google AdWords Remarketing to advertise our business across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of this website you have viewed by placing a cookie on your machine.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

External Links

Although our website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Changes to this Privacy Notice

Any changes to this Notice will be placed here and will supersede this version.  We will take reasonable steps to draw your attention to any changes in our policy.  However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

How to Contact Us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at info@elcombefirewood.co.uk.

 

v.3.0 April 2018 Edited & customised by: Elcombe Firewood Ltd, 223 Bath Rd, Stroud GLOS GL5 3TA