very pleased with service. I have asked for logs to be delivered just inside gate and the driver has stacked them in my log store for me . BRILL.
good all round service. Thank you
Very good quality product and service.
It’s difficult to improve on an excellent service
I think you provide excellent wood, and an excellent delivery service too! I have already recommended you to a number of my friends.
Great cheerful driver had to reverse up narrow (buildings each side!) lane and still managed to tip them exactly where I needed them.
Rapid and reliable delivery service. The kiln dried logs burn well and long.
Very easy to order and very helpful indeed Thank you
Really good, professional, and friendly service.
Your wood is excellent quality as normal year after year. Your service is impeccable and the politeness and helpfulness of your delivery staff exceptional. Can’t see me ever going anywhere else for my firewood, keep it up team you are doing a great job.
Excellent service as always. Logs delivered on the day I requested with excellent communications to tell me they were coming. I don’t mind paying for quality.
Always a fast efficient service. I buy online bu5 always get a phone call to confirm delivery date. Pleasant, helpful delivery staff and the bags all stacked tidily. Very satisfied with all aspects.
I have always bought my firewood from Elcombe since I installed my stove, I’ve always had excellent service and fast delivery.
On my last delivery I had mistakenly asked for loose logs. Your superb delivery man stacked them for me in my garage. Your service is always impeccable
No complaints with my order – delivered on the same day as I placed the order. It can’t get better than that!
Super fast delivery and excellent wood, as always.
As a regular customer, I keep coming back due to the great service and great quality of the wood provided. Just received delivery and stacking of the part-seasoned wood, perfectly placed in the wood store. Not an inch to spare, not an inch wasted! Almost makes me look forward to the cold weather again! Many thanks for all you do.
Once again a very easy-to-use order process with delivery taking place the next working day. The kiln dried logs are a perfect fuel for the log burner
I cannot fault your fast, efficient service and often recommend you to others. Keep up the good work!
Ordered one day – delivered the next – on time – and wood as described. What more can you ask!
Great service, fast, friendly, proactive communication, customer-focused – you made this first purchase easy, reliable and responded very well to the problems caused by the snow at the beginning of March. I think you have won a new customer!
Cannot fault the quality of the wood and service . Rare perfection. Totally impressed.☺
You cannot improve! Excellent service and communication. You make prompt contact and do exactly what you say you will – except usually better!
Fantastic company – extremely friendly, fast service and good-quality firewood.
Always had excellent friendly service in the shop so decided to use Elcombe to supply my logs, I wasn’t disappointed !!! Ordered in the morning online, delivered in the afternoon. The delivery man was very helpful stacking logs in my store. Cannot recommend Elcombe any higher. Great work guys.
Communication was really good, that’s the main thing I noticed (apart from the good wood). Getting a quick phone call to confirm when and how it was going to be delivered was good.
You are log-tastic! No room for improvements that I can see… rapid delivery, dry logs, easy to use, 11/10!
Remarkable service. Ordered 1pm delivered by 2.30pm same day. Forget Amazon prime. We have Elcombe prime. Top notch.
Fantastic service. I ordered online Sunday evening, received a call first thing Monday morning to confirm the details and the wood was delivered before 10.30am. Can’t get better than that.
Once again an excellent service, very fast delivery and very friendly and helpful people
Hard to improve on something that is already well oiled
Ordered on-line and received very prompt telephone confirmation with early delivery date. Helpful service and delivery. Would use again.
Quick turnaround from order to delivery. Great service stacking wood. Polite, professional and efficient. Thank you.
Friendly,fast polite service.Always excellent wood and value for money.
impressive, swift service with quality products. Delighted!
its would be hard to improve on what is a very good service. we order you deliver. we get 100 percent of what we ask for.
Excellent service and advice from very helpful people. Speedy delivery and the log stacking service are a real plus.
Excellent service – very fast delivery, friendly efficient staff and the kiln dried logs are the best firewood we’ve ever had.
Very high quality firewood – burns hot and long. Ordering and delivery service is flawless.
I emailed and got a response so fast I can recommend them very friendly service from email to the delivery drivers all so helpful thank you
Prompt, efficient, friendly service: we especially appreciated you covering our logs with a plastic sheet due to forecast rain. Thank you, we will be back in touch once the wood store gets low!
I appreciate the way you communicate so nothing is left to chance. Rob,who did my last delivery, was very personable and polite – a credit to your company.
Very helpful. Brilliant service. Good quality products. Thoroughly recommended.
I have used Elcombe a few time now and the service has been impeccable. The delivery men are more than helpful and the response from my orders has always been quick and diligent.
Incredible service, ordered late evening, delivered by late morning the next day. Would definitely use again and recommend. Thanks
Wood is such high quality, very speedy delivery (next day having ordered on Sunday!) and stacking was perfect!
Great service and product. Just keep doing what you do best.
Its a great service, your employees are all lovely despite having to stack all those pellets. The website works well, and it almost always comes the next day.
The wood is always of good quality and so is the service both on the phone and from the delivery driver.
Super fast service, phoned one day and delivered the next day. Great!