Thank you for the speedy delivery of the logs, they have been burning really well and couldn’t have timed the delivery better, our boiler broke down on the same day so we have been making good use of our log burner.
Excellent service – order online in the morning and the logs were delivered in the afternoon. Fabulous logs – they burn really hot and for a longtime; far superior to the logs we have purchased elsewhere.
excellent service. Delivery within 24 hrs. Efficiently stacked.Thanks!
I have dealt with this company many times now since I purchased our woodburner and since then kiln dried logs etc…Excellent – very good quality and I can tell the difference from those I purchased from another source. I would highly recommend this company not only for the quality of their products but for the excellent after sales service and advice – nothing is too much trouble and they go out of their way to follow through on all queries.
Seriously impressed that I placed my order, on line, at 7am and Wood was delivered by 1pm. Wow!
You cannot improve as your service is 5* always very helpful and friendly
Best firewood I have had in many years. Its the first time I have used elcombefirewood and I can not see me using anyone else from now on. Great website and ordering process and excellent personal customer service when I called them. I was really impressed with how smoothly and efficiently the process was to order and then get the wood supplied. Friendly and helpful driver who put them in the right spot and really good direct communication with Luke. Finally the quality and size of the wood is excellent.
I have been buying firewood from you for around 10 years now. The quality of the wood is always excellent as is the friendly, helpful service.
We couldn’t ask for a more consistently excellent service and product. Very fast delivery, knowledgeable, helpful and friendly drivers and logs that always burn well. Thank you!
Ordered online late afternoon and was delivered to our home early next morning by a very friendly driver. Very quick and efficient service.
As far as I am concerned your service was absolutely perfect for our needs
A very quick and efficient service, thank you. My cottage is not easily accessible, but it want a problem, and when I arrived home from work the logs were all stacked up neatly as requested. Many thanks, and I’ll definitely use you again.
Yet again another great service, so quick to respond and deliver order, wouldn’t go any where else!!
Great wood, and I love the coffee briquettes! The bags are easy to carry and the briquettes don’t make a mess in the hearth because they’re so compressed. And they burn really well!
Prompt delivery. Wonderful service and fantastic quality logs!
I placed an online order in the morning and they were delivered by lunchtime! We were blown away by the exceptional service and the quality of the logs. We will not go elsewhere now. Super job! Absolutely superb!
The excellent quality of Elcombe’s firewood is matched by their reliable, accommodating and friendly service from start to finish. I was also extremely grateful for their neat and efficient stacking service for a recent delivery to my elderly parents who couldn’t manage it themselves. We wouldn’t buy our wood from anyone else!
Hi Luke In my view you guys couldn’t improve at all.Thank you and happy new year… All the Best! J
Amazing service. Second delivery of very dry wood within 4 hours of ordering. Can’t get much better than that. Thank you Luke and the team!
Customer service, delivery exceptional
Always had excellent service, quick and efficient. Great quality wood. Thank you
Excellent service stacked all neatly would recommend and have again great service and value for money.
Keep doing what you do so well.
Wonderful prompt delivery (within 24 hours) of high quality products.. Burns exceedingly well and is uniformly cut!
Was really pleased to have the delivery driver help me carry the nets from the truck to my house. It was much appreciated when there was 20 of them!
Always a pleasure to deal with Elcombe Firewood. I’m extremely happy with the service and have been very happy with the installation – I can honestly say the money I spent on my woodburner is the best investment I’ve made!
Top service, super fast delivery. Keep it up!
Not much to add, wood arrived within 24 hrs of placing the order. That’s service!
Excellent service and great fire wood. My order was placed in the morning and delivered in the afternoon so very impressed. Everyone Was helpful and friendly I would definitely recommend.
I placed the order late one evening, got a phone call early the next morning & delivery that day. The logs were wrapped & protected from the rain too. I have already recommended you!
Just keep doing what you are doing. You cannot improve excellence.
I ordered via the website and was called seconds later to see if it would be okay if the logs were delivered that afternoon – I don’t think you can improve on that level of service! Thanks!
Loved the way the wood came and was so carefully covered. Great service.
I can’t think of any improvements. You deliver promptly and Luke is very polite! (With patient drivers as they can’t park nearby). The logs are very good, and I have not ever needed to look elsewhere. Many thanks Elcombe.
Amazingly prompt service!
So kind of you to put it where we wanted it. Excellent service
Brilliant service and brilliant logs! Well done!
Great efficient service. Logs are all a good size and dry. The ones I’ve used burn well and easily. Phone call to let me know the order was there and when it could be delivered and very neatly stacked. Good job again, Thank you.
Thank you for the log delivery. Nice work, as usual. Happy Xmas to you all. Cheers, Nick
Keep doing what you’re already doing fantastic service speedy delivery, you make the rest look like amateurs
Service was excellent, very quick confirmation of delivery time, driver was helpful and considerate and logs were evenly cut and easy to stack. Highly recommended
Always buy our kiln dried logs from Elcombe. I order online and normally have them delivered the next day. Quick, easy and fabulous service.
Delivered same day. Wood is just perfect and service is first class. Stacking great value especially in the rain!
Fantastic, friendly service with prompt delivery. Good quality wood, burns beautifully in the woodburner.
Quick service, friendly folk, best firewood I’ve ever used
Fast, friendly, efficient. Particularly appreciate your stacking service.
Outstanding service and wood as always. Thank you.
Very satisfied. Quick response, quick delivery. Good product. Thank you. (And your driver didn’t drive over our grass as so many do – which we really appreciate!)