Thank you for such a quick and thoroughly excellent service. Having just moved to this house and being wood buying novices we completely overestimated and bought too much wood. As well as that we bought it loose and not in bags. I phoned Luke at Elcombe and he speedily corrected our order and refunded us. The delivery guy Paul was amazingly helpful and really went above and beyond. I am really impressed with Elcombe and would definitely recommend them. Can’t wait for the weather to turn cold so we can light the fire. Thanks guys.
Easy to order,quick to deliver! Friendly and helpful delivery too!
The service is great and the staff are always friendly.
Very good customer and delivery service.
Great service – order delivered the day after I had placed it. Logs left next to my log store, as requested, covered in a plastic sheet (drizzle on the day). Thanks!
A very efficient website and efficient and friendly personnel, I will absolutely use Elcombe again.
Great service; fast and clean delivery and stacking – wood is consistent and does what is says on the tin.
We’ve been impressed by the speed of delivery, the quality of the wood and the contact we’ve had with Luke. Deliveries in wet weather are also catered for. You can’t ask for much more than that.😊
Can’t improve on what is already perfect!
Very happy with our delivery. Had logs from last year and they burnt beautifully. Love the firefighters which are extremely effective and thank you for the kindling.
Swift efficient service. Great quality.
Excellent service as always: next day delivery, friendly “deliverer”, and the wood looks perfect. I don’t like winter but the open fire makes all the difference. Many thanks
As prompt and efficient as always, thank you!
This is the second time I have used Elcombe Firewood and I have to say the service and quality of the logs provided is excellent, will definitely recommend them to friends and family.
Excellent and prompt service. The sweet smelling and eco friendly fire lighters are a delight!
Like the quick response and personal approach to dealing with customers.
Really prompt service and friendly helpful staff.
As always, amazing quick professional service – over the moon to see that the wood had been covered as there was a threat of rain – very thoughtful and appreciated!
A good service and good products.
Great service, They contacted us the same day to arrange delivery and everything arrived on time. The quality of the wood is great and overall very happy.
Great quality firewood and fast delivery.
Easy going and great service with a smile…
Friendly, helpful service and flexible with deliveries.
Speedy and friendly service.
I’ve been buying wood from you for nearly 9 years. I can’t fault the quality of the wood, nor the service – both of which are excellent.
Very impressed with the speed of delivery. Ordered from website and delivered the same morning.
Firewood delivered to me on the date & time requested. The driver was very polite and helpful. Will order again next year.
The driver who delivered my logs was the second to get the load within my gates. Top man😊
THANK YOU FOR YOUR VERY PROMPT SERVICE. VERY PLEASED WITH LOGS . JUST WHAT I WAS LOOKING FOR .
I always look forward to my Elcombe Logs coming each year , Especially this year , Can’t wait for it to be cold again and sit around the fire all evening !
Seriously, you’ve got it right, you can’t improve on that. Keep doing what you are doing.
Very easy to deal with. Thanks.
Can’t think of any suggestions except just keep on doing what you do best. That is supply great fire wood with a great service.
Your driver was most helpful and helped move nets to our store and advised how much we could order in future to fill our storage
As I’ve come to expect the wood is great. At my request you sent a variety of sizes from small to large. You also gave me very convenient delivery times so that the wood could be cleared in good time. Excellent overall. Look forward to buying from you again next year.
Keep up the great service.
very pleased with service. I have asked for logs to be delivered just inside gate and the driver has stacked them in my log store for me . BRILL.
good all round service. Thank you
Very good quality product and service.
It’s difficult to improve on an excellent service
I think you provide excellent wood, and an excellent delivery service too! I have already recommended you to a number of my friends.
Great cheerful driver had to reverse up narrow (buildings each side!) lane and still managed to tip them exactly where I needed them.
Rapid and reliable delivery service. The kiln dried logs burn well and long.
Very easy to order and very helpful indeed Thank you
Really good, professional, and friendly service.
Your wood is excellent quality as normal year after year. Your service is impeccable and the politeness and helpfulness of your delivery staff exceptional. Can’t see me ever going anywhere else for my firewood, keep it up team you are doing a great job.
Excellent service as always. Logs delivered on the day I requested with excellent communications to tell me they were coming. I don’t mind paying for quality.
Always a fast efficient service. I buy online bu5 always get a phone call to confirm delivery date. Pleasant, helpful delivery staff and the bags all stacked tidily. Very satisfied with all aspects.
I have always bought my firewood from Elcombe since I installed my stove, I’ve always had excellent service and fast delivery.
On my last delivery I had mistakenly asked for loose logs. Your superb delivery man stacked them for me in my garage. Your service is always impeccable