Great service, fast, friendly, proactive communication, customer-focused – you made this first purchase easy, reliable and responded very well to the problems caused by the snow at the beginning of March. I think you have won a new customer!
Cannot fault the quality of the wood and service . Rare perfection. Totally impressed.☺
You cannot improve! Excellent service and communication. You make prompt contact and do exactly what you say you will – except usually better!
Fantastic company – extremely friendly, fast service and good-quality firewood.
Always had excellent friendly service in the shop so decided to use Elcombe to supply my logs, I wasn’t disappointed !!! Ordered in the morning online, delivered in the afternoon. The delivery man was very helpful stacking logs in my store. Cannot recommend Elcombe any higher. Great work guys.
Communication was really good, that’s the main thing I noticed (apart from the good wood). Getting a quick phone call to confirm when and how it was going to be delivered was good.
You are log-tastic! No room for improvements that I can see… rapid delivery, dry logs, easy to use, 11/10!
Remarkable service. Ordered 1pm delivered by 2.30pm same day. Forget Amazon prime. We have Elcombe prime. Top notch.
Fantastic service. I ordered online Sunday evening, received a call first thing Monday morning to confirm the details and the wood was delivered before 10.30am. Can’t get better than that.
Once again an excellent service, very fast delivery and very friendly and helpful people
Hard to improve on something that is already well oiled
Ordered on-line and received very prompt telephone confirmation with early delivery date. Helpful service and delivery. Would use again.
Quick turnaround from order to delivery. Great service stacking wood. Polite, professional and efficient. Thank you.
Friendly,fast polite service.Always excellent wood and value for money.
impressive, swift service with quality products. Delighted!
its would be hard to improve on what is a very good service. we order you deliver. we get 100 percent of what we ask for.
Excellent service and advice from very helpful people. Speedy delivery and the log stacking service are a real plus.
Excellent service – very fast delivery, friendly efficient staff and the kiln dried logs are the best firewood we’ve ever had.
Very high quality firewood – burns hot and long. Ordering and delivery service is flawless.
I emailed and got a response so fast I can recommend them very friendly service from email to the delivery drivers all so helpful thank you
Prompt, efficient, friendly service: we especially appreciated you covering our logs with a plastic sheet due to forecast rain. Thank you, we will be back in touch once the wood store gets low!
I appreciate the way you communicate so nothing is left to chance. Rob,who did my last delivery, was very personable and polite – a credit to your company.
Very helpful. Brilliant service. Good quality products. Thoroughly recommended.
I have used Elcombe a few time now and the service has been impeccable. The delivery men are more than helpful and the response from my orders has always been quick and diligent.
Incredible service, ordered late evening, delivered by late morning the next day. Would definitely use again and recommend. Thanks
Wood is such high quality, very speedy delivery (next day having ordered on Sunday!) and stacking was perfect!
Great service and product. Just keep doing what you do best.
Its a great service, your employees are all lovely despite having to stack all those pellets. The website works well, and it almost always comes the next day.
The wood is always of good quality and so is the service both on the phone and from the delivery driver.
Super fast service, phoned one day and delivered the next day. Great!
Really good service , very helpful staff both in office and at delivery point.
Easy to order and very prompt delivery. Thanks for being reliable.
Difficult to improve on perfect! We’ve already recommended you to friends. I hope they responded to our recommendation.
The girl who delivered the wood was very helpful, efficient and polite
Really appreciate the communication before delivery, and the covering of the wood from the elements till it can be stacked. Great service
Great Service, Great Quality…that’s why it’s worth paying slightly more
I have always been very pleased with the service from ordering to delivery and moving logs for me
Very happy and satisfied with your service. It was easy on line, very prompt delivery and ordering logs already bagged up made it easy to transport to log shed and house
Great service as always, would thoroughly recommend.
Fantastic service! Called for advice on our first fire wood purchase and the advice was great with no pressure to buy or take a particular product. I called in the morning and they even delivered the same day while I was at work and left it under a waterproof cover as it was a little wet. Clean, uniform sizes too.
Always well stacked, quality kiln dried logs. Staff professional and pleasant to deal with. Very flexible for short notice delivery. Would not hesitate to warmly recommend.
Friendly drivers, you delivered within a couple of days of the order – happy days!
Quickly delivered. Friendly staff and always kind and helpful. Ordering wood in nets makes moving it really easy and also storing more in less space. Simple and makes sense to me!
Been buying logs from you for 4 years and have always had exceptional service from the friendliest if staff. Perfect and please stay the same!
Great service. Great logs. And fantastic log stacking. Again. Thank you very much. X
……wanted to say your service is brilliant logs ordered yesterday and delivered today Sunday. The man who delivered and stacked logs was so courteous and kind. Thank you
Having wood delivered is like having a friend come to visit.
Firewood is always delivered quickly and the driver is happy to drop the loads of logs where you require them
great service – does just what it said it would, and delivery was reliable – thank you