personal, professional and friendly service and of course; superb firewood
In my opinion you’ve got it all right. Your website is super easy to use and delivery couldn’t be better, with a quick call from you to check when we’d like to get the delivery! Good work.
Just great service all round. I ordered my logs at 7.50 am, received a call to see if they could be delivered that same day. At 2.pm the logs were delivered. That’s quicker than Amazon Prime. You cannot improve on perfection, so just keep doing what you do well.
Terrific friendly and super-efficient service from the person in the office to the person who delivers the logs.
Brilliant next day service, logs are lovely and dry, ready to go. Thank you!!
We have been using these Kiln Dried Logs for 3/4 years now and when we have the annual service the engineer remarks on how clean the chimney is and wishes all were as good.
Service with a smile and banter. I’ll be back.
Ordered logs on-line and they came a few hours later. Absolutely brilliant service as always. Driver helped carry bags for storing. He had forgotten the free kindling, and he brought it round in his own time the following day. I wish all home deliveries were as exceptional as yours!
Super fast service, and really appreciate the helpful and friendly delivery.
Great service – please carry on!
wow fantastic service, I order the logs at 23:30 and they were delivered at 8:30 the next morning, quicker than amazon prime!!!
Brilliant service , shortly after ordering on the web had a phone call to arrange delivery the same day. Could not be bettered!!
Can’t think of any room for improvement- everything excellent, thank you
Really friendly service – easy to order and quick delivery. Logs are great quality and burn cleanly. Highly recommended
We have had logs for several years from you and they have always been first class! Nothing to add except your delivery was prompt and efficient this year, as always. Just keep on doing what you are doing.
Quality clean hardwood logs, no infill bits and pieces. Speedy on time delivery, no “in the next week or two”. Thoroughly recommend.
The quality of the wood is very good. The length of the wood was exactly right. Delivered the day after I placed the order. The delivery arrived on time. The driver was helpful and polite.
Great logs. Great service. Will be using regularly.
Don’t think you can improve never had a problem with you.
Amazing, fast service. I had same day delivery – and it was great to have the option to pay for stacking. Lovely dry logs too.
I was very pleased with the quality, uniformity and quantity of wood delivered for the price. If this is reflective of all deliveries I would certainly use your service consistently
Difficult for you to improve on current services. Prompt & tidy deliveries with phone contact to fine tune deliveries. The logs are of standard lengths and are easy to stack
Excellent quality logs, brilliant service, thank you
Quality wood, well stacked and prompt delivery. What else can you ask for? Great service
keep up the good work … fantastic wood and fantastic service
Brilliant service – excellent wood – very prompt delivery – can always be relied upon 10/10
Very prompt and efficient service, excellent quality firewood.
As usual very prompt and efficient with excellent attention to customer service! I would highly recommend Elcombe
Can’t think of anything you could improve on – from order to delivery you were brilliant – thank you
Logs well seasoned, logs that are ready for burning. Fast, efficient and friendly service.
Just wanted to say how amazing I find your service and your team. Super quick delivery, put in an easy to move location and excellent quality!
Even though we have only ordered from you twice we wouldn’t dream of going anywhere else for our wood. Competitive prices, prompt delivery and excellent friendly customer service.
All very good and excellent service. We like the bag of free kindling too!
The last delivery was excellent. Ordered in the morning and you delivered in the afternoon. Can’t complain at all! It does the job well!
Brilliant, totally brilliant. Order arrived within a few hours and was neatly stacked in my logstore – gives me a warm feeling just looking at it!
Fantastic product. Fantastic service.
Booked Sunday Evening, delivered Mid morning Monday. Fast and efficient service. Great quality product
Excellent firewood and even better service throughout the many years I have relied upon Luke and the team.
There is always a series of constants with Elcombe. Response to the order – always first class. Service and delivery – always first class. Quality of firewood – always first class. Thank you as always Luke!
We won’t go anywhere else for logs! Thank you once again Luke, for a first class service! Efficient, friendly service as always. Great quality of logs, again – Excellent!
None. Keep doing what you are doing – a fast response to my order and confirmation of a suitable time for delivery – then keeping to that time. Excellent quality and size makes my job of stacking them a lot easier!
Prompt reliable advice ,help and delivery thank you
Top quality firewood with top quality service
Excellent service. Delivery is very quick, the stacking service is brilliant and everyone is always very professional and very polite. Wood quality is great.
Great quality firewood. Burns really well.
I think you do a good job and are very efficient and accommodating.
Excellent service. Would recommend to anyone.
I’ve only had a woodburner for a short time and this was the first time I’d ordered firewood from anyone. It arrived promptly, dropped where I wanted and burns well.
Very happy with the service, efficient and friendly. Quality of the firewood always good