We used Elcombe firewood as a recommendation from a family friend. They are seriously the best logs we have ever ever used!! They burn immediately with little kindling or effort. We will definitely be back for more
Great product, quick delivery and you have great, friendly, helpful people.
I recommend you guys all the time. I’ve been buying from you for 8 years – never had a bad load. Customer service is second-to-none.
second time buying wood from you. Quality great and super quick delivery. Thank you very much!!
Always great service, just keep doing what you do, don’t change anything!
Super service ordered on line Sunday evening delivered next day Monday. That’s what I call service.
Been using elcombe firewood for years. Always top quality, well seasoned logs. Tidy,efficient delivery service, brilliant!
Excellent, prompt and friendly service. When we go for stacking it is great value for money and stacked beautifully.
Fast and friendly service with next day delivery even when ordered on a Sunday. Wood burns like a dream. What more could you want, thank you..
Really happy with the service and speed of delivery. £20 for stacking was well worth it and will definitely use you again!
Brilliant service, I emailed my order through around 5.15 on Friday evening, got a call to confirm the order and delivery time the day after, and my order arrived at 11.30 on Saturday morning. Brilliant service, Brilliant quality of all items, I will definitely order again!
Super fast service and excellent quality ash logs.Highly recommended supplier.
I have been using Luke at Elcombe Fire & Wood to supply our logs for a number of years. This time I placed an order at 7.30pm on line and the logs were delivered at 10.00am the following morning. These logs burn well with low ash and area good size for our 5kW log burner. Very impressed with this service 🙂
Your wood burns much more cleanly than the firewood we were using previously and the fire throws out much more heat.
There is literally nothing you can do to improve the service. Communication is very good, website is clear and easy to use.
Placed my order and immediately had a call to arrange delivery for the following morning – excellent service and always great quality.
First time we have used your services and very impressed, will definitely be a long-term customer!
Excellent service the chap who delivered the logs stacked the sacks neatly on my drive rather than tipping them in a heap. This was a great help
You are brilliant. Ordered Friday afternoon and arrived first thing Saturday preceded by a courtesy phone call. Logs in nets which are very convenient and the logs burn well on wood burner and fire pit. Congratulations and I will order from you again next winter.
Excellent quality, perfect size. Looks good in the wood store and burns steadily and hot, Keep doing what you do!
I was really impressed with your service and the quality of your wood. It was promptly delivered the day after it was ordered and left exactly where I’d requested
Lovely clean logs that burn very well, plus consistently superb fast efficient service. Thank you!
Could this be the best run company in the county? Logs seem to arrive almost before I’ve finished putting in my order. Superb service and a consistently reliable product, Genuinely dry and ready for the stove.
Always great service. Prompt delivery and very helpful
Excellent service from ordering to delivery. Logs burn well. Very friendly and efficient staff. Would not buy our logs from anywhere else!
What a fab service from Elcombe Firewood. Ordered this morning (love the ring of fire music) and just delivered with an extra bag from the boss. You guys are totally the best. Thank you
How can I comment adversely on an excellent product and service?!
Always a brilliant service. Would always recommend them 100%
Lovely clean logs that burn very well and super quick, friendly service!
Excellent service. Ordered at 1pm and delivered by 3pm.
Very rapid service, reliable quality wood and fabulous stacking service!
Great Logs. Delivered promptly. They burn really well. Great service
We have your found service quick and efficient and we’ve not had a bad fire this winter after using your kindling as well as the logs, previously we used other people’s kindling with your logs and they weren’t as consistent and efficient. But since we buy everything from you guys we’ve had no bad fires. So we don’t think any improvement to your service and products is needed we are very happy with it all.
Always friendly, professional and efficient service from Luke and the team. I would highly recommend.
Brilliant communication, order acknowledgement was followed by email detailing expected delays, due to high volume of orders. Phone call next day let me know that logs would be delivered sooner than expected, which was a lovely surprise and much appreciated!
I really loved the personal friendly knowlegable service and my delivery came faster than expected which was a bonus!!
Thank you for such a prompt and excellent service. Even though it was the start of the New Year and I guessed you were very busy but delivery day after placing order…top marks!
Of all the Logs Suppliers I have tried over the years, the kiln dried logs burn better than any other and make a real difference to the wood burners performance, and as our chimney sweep will attest, a difference to the chimney itself, far less tar.
How can you improve on a perfect service?!
Grateful you fitted my delivery in despite being under pressure with orders. Great service!!
Delivered locally within 2 days of placing order and the logs burn exceptionally well, a very satisfied customer here 🙂
Brilliant and reliable. A great team and excellent communication from Luke.
Superb service and top quality product. Driver delivered as close to our wood store as was humanly possible, and as usual logs were top quality with a variety of log thicknesses
We are very pleased with the service, you go above what anyone can expect and will definitely buy again…
Have purchased twice now, on both occasions the service has been first class. One delivery was made the same day as I placed the order. The logs are always delivered neatly and with friendly deliver people.
Great service, speedy delivery ( even at a busy time) . kept informed of progress and great logs , easy to stack and burn brilliantly… Excellent, well cut, even sizes, easy to split & excellent burners – little or no particulate on glass of wood burner
Always great and rapid service and excellent wood. Also, great that you’ll take back the nets for re-use, top sustainability marks!
Very fast service (despite increased demand), friendly and helpful staff, and high quality logs.
I cannot fault anything, the product and service is first rate. One could say ”Elcombe wood is very, very good” and it is!
CARRY ON DOING WHAT YOU DO… GREAT SERVICE AND OUTSTANDING COMMUNICATION