Great communication – phone call to ask whether proposed delivery was convenient. Delivery arrived exactly when expected. Very friendly service.
Exceptional service – firewood delivered in 5 hours following central heating failure – fantastic, saved the day/week/year!
Thank you so much! Excellent wood and outstanding service. Can’t recommend you highly enough.
These are the best logs we have ever had, they burn easily and long, give out a lot of heat and slow! What is more, turn around time on delivery is extremely speedy.
Thank you so much for exchanging my firewood order when I bought the wrong size on the last day before xmas. That service was above and beyond and I really really appreciated it.
I have no qualms recommending you , fantastic service super quick delivery and logs are amazing.
Very friendly, a quick & efficient delivery especially at this time of year (first days of new year) Will definitely buy from them again.
Perfect wood for our logburner. Chopped neatly and easy to handle, best supplier for wood in the area. We have been taking advantage of the stacking service, and that is well worth the extra charge. Not only do the guys do a better and neater job, it saves all the back-breaking work. The tipper lorry is tilted enough so that they can reach the logs at waist height and you don’t end up with all the bits on your driveway.
Superb service and prompt delivery. Wouldn’t go anywhere else and would highly recommend.
The real test of customer service is the response when something goes wrong (we’re all human, occasionally mistakes will happen) – and it was exemplary. I’ll be back again when we need some more logs.
best wood we’ve had by far, so dry, cut perfectly, loads of it and it looks great when stacked!
You run a good and efficient business – take the order, take the money, deliver when you say you will – great product. No-one needs more! Well Done and Thanks!
Terrific prompt service and great logs. Really great and very helpful team
I order regularly for a family member in the UK and you never let us down. Always giving us a fast, efficient and professional service from ordering to delivery – Thank You
Keep doing what you are doing 🙂 Excellent product and service.
Excellent service as always we ordered at 9pm and had our wood by 11 the next day on a Sunday! You don’t get better than that!! And stacking is always excellent thank you.
Great service from ordering to delivery from genuine people that understand and value the customer.. You always get what you pay for, logs that are dry and burn easily and hot.
Superb service as always!
Driver delivered to me day after my order. He was great and the service is excellent. I had a look around the internet and your pricing and quality is excellent as well as being local so a really easy choice. Thanks
Always super prompt and friendly service. Would thoroughly recommend.
You are all absolutely brilliant. I’ve never met Luke but after talking to him on the phone for many years he feels like an old friend. Logs have always been delivered within 24 hours of ordering, and your drivers are always super helpful and cheerful. It’s a joy to do business with you, thank you!
Always excellent and Just a brilliant service from Luke and his team. Always friendly and efficient, his logs are second to none – thank you:-)
Top quality firewood. Fantastic customer service. Called me the same day I ordered to arrange delivery the very next day! Would highly recommend!
Great service, great range of wood to choose from and first class stacking service. I’ve been buying from Elcombe for years and when I have needed them to be quick and responsive they have always come through.
Service and quality is always excellent. I don’t believe you could improve!
Always an efficient fantastic service. Excellent wood to burn.
Used Elcombe for years, always good quality wood and great service.
Fast friendly service and good firewood at a reasonable price, as always.
Fantastic logs and wonderful service, within seconds of ordering online my phone rang to confirm a next day delivery – Brilliant!
I really don’t think that there is anything that you could improve upon. Superb service from start to finish and all delivered by the next morning. It’s the warmest we’ve ever been! We will most def be using your company again. Thank you.
Always very responsive and usually deliver the same day as my order is placed – excellent! Really could not suggest any improvements in service.
I ordered online on Sunday evening, got a call on Monday morning and, before my son got home from school, the wood was delivered and beautifully stacked. How do you improve on that?
I don’t think I could possibly find anything to improve your service. The wood was delivered the day after the order was made and the appointment made minutes after the order. Friendly and prompt service.
Prompt service, easy delivery, particularly impressed that the driver provided plastic to cover the wood.
Fast friendly and polite service from all staff, excellent value.
Amazed and pleased by same day delivery – much better than others offered.
Appreciated the really quick delivery and the fact you put the bags into my log store for me! Wood quality is fantastic – thank you 🙂
Delighted both with the quality of the wood and the service. Got a phone call to make sure their planned delivery was convenient for me, and then it was delivered – the day after ordering.
Amazing response. Elcombe were on the phone within 10 minutes asking if they could make the delivery in around 45 minutes. And they delivered at that time. Fantastic quality wood!
Very prompt delivery! I think you have great and prompt service and your products live up to your description of them.
Great customer service and communication, ordered one evening and delivered the next morning! Good quality, even sized pieces that are easy to stack
The service was fast and efficient with a call to confirm. It was much appreciated that you stacked the logs in the store I had ready
Excellent wood and excellent service as always. Delivery drivers are always friendly and helpful. And super speedy delivery!
Great quality firewood (good size and low moisture content), easy to buy, communication and delivery process is excellent.
Delivery was very prompt – the day after ordering. The stacking service saves a lot of time so is worth paying the extra for that.
Rapid, timely, friendly service and excellent quality firewood.
All I can say is great service! I ordered in the evening and you delivered our order 13 hours later. Excellent
Excellent service. Came on the day requested, unloaded and stacked logs very efficiently.
I’m delighted with our firewood, the delivery was quick and easy and the logs burn beautifully. Many thanks.
Ordered online over the weekend, had a phone call 1st thing Monday morning and my order was delivered a couple of hours later. Good dry clean logs. Both office staff and delivery guys are always cheerful and helpful.