The service from the shop to the survey to the installation was first class. The people were polite, friendly and professional throughout. Everyone turned up when they said they would and completed a first class job. Thanks to all.
Dave and his team were friendly, polite, very efficient and offered helpful advice on how to use our new stove to get the best out of it. Thoroughly professional all round.
just to say thank you to you and the rest of the team for a wonderful, professional and friendly service. I am thrilled with the fire – exceeded all expectations so far – but the whole process was made easy, enjoyable and childishly exciting!!!
Thank you again. Obviously I would not hesitate to recommend your company.
Signed: a much warmer customer!!
Fitters worked hard over the 2 scheduled days in atrocious weather and made a superb job installing the stove and carrying out the exterior chimney/pot/flue work.
The site was kept clean and tidy with the installer giving clear details and recomendations on stove lighting/operation is a proffesional manner.
All communication regarding the installation process has been clear and timely, the site survey was carried out on the day and time agreed and in a friendly manner.
The workmen who carried out the work were on time , very polite, tidy, helpful, and just got on with it. Their workmanship was of top quality. From coming into the shop for the first time , till the job was finished we were very impressed with the service provided .
We were worried the installation would be a messy business but far from it! Everything was left very clean and tidy.
So pleased with all aspects of the installation. Your guys are the best ! Prompt, polite, with perfect plastering skills etc. Highly recommended.
New stove – delighted
Stove delivered on time just as ordered, really happy, completely hassle free, the installers could not be more helpful (the normal Elcombe Customer service)
Simply put this is a company that just gets it right, if your buying a stove or wood I would never hesitate to recommend them (customer for over 7 years)
A great local company that went the extra mile to make sure we were happy with everything to do with supplying and installing our wood stove. We had a couple of issues, partly operator error, but Steve came out to see us a couple of times and really worked hard to sort out the queries we had. We are now completely satisfied with our stove and would recommend Elcombe to anyone looking for a new stove or firewood supplies.
The senior installation guy was exceptional – training his colleague throughout. Polite, well mannered, helpful and clean, they were an absolute credit… couldn’t have wished for better mannered, more knowledge folk – just brilliant!
Excellent service from the Elcombe team from the initial quote to the final installation. I had complete confidence in Rich and Dave who were friendly, polite and very knowledgeable about the stove. Thank you Elcombe
Rich & Dan did a superb job, firstly sorting out the cosmetics of my fireplace and then with the actual installation of the stove. Two reliable, pleasant and knowledgeable young men who worked hard from start to finish leaving me with a beautiful working stove which I am thrilled to bits with! Thank you.
The stove has been installed for a year now and so far has given excellent service. The installation was well carried out, well explained to use and well cleaned up.
2 lads who carried out work were very professional, polite and very tidy, nothing to much trouble, 5 star, thanks, elcombe.
Everyone was really helpful from the time I made the first enquiry to the installation. They popped out to check my chimney didn’t need a chemical clean beforehand and did this at my convenience. The guys that completed the installation were very professional and nothing was too much trouble. If you want a stove, buy it from Elcombe.
The service from initial enquiry to installation has been very good. Thank you.
Fran was very helpful with ensuring arrangements were made for the stove fitting and answering questions over the telephone. The guys who fitted the stove were polite and efficient. Overall very pleased with the service from Elcombe.
Your team Dave & Rich were polite and friendly and worked very hard to achieve the installation of the stove within the time the 3 day time frame. Thank you both for all your hard work.
We are extremely pleased with the product and with the service we received from your installers, nothing was too much trouble they explained everything as they were going along. We would definitely recommend your company, in fact I have passed on your details to a colleague of mine
Extremely happy with the installers who came. An excellent professional job and exceedingly curtious. Protected all our furniture etc and even mopped the laminate afterwards. You would not have thought workmen had been there.
The installers were excellent. Very polite, very clean and tidy, kept me informed along the way, and gave a good explanation of how to use the stove at the end.
Many thanks also to you and your team for the new stove. The guys were terrific and the service from Elcombe’s has been first rate.
I just wanted to ask if you could pass on my thanks to Daniel for making such a fantastic job of our fire. I am thrilled!!!
The team were very considerate of the site and house rabbit. There was no loud or uncouth banter, just quiet, moderate tones and politeness towards one another. The whole experience of strangers working in a home environment was made pleasureable as opposed to one of discomfort and irksome. The team was knowledgeable and worked with a very high standard of professional. As you can tell I was very impressed!
The installers were extremely helpful, product knowledge was outstanding and they were very good at communicating. I had no problem leaving them to get on with stuff while I went to work.
I’ve spent 3 months trying to get the house decorated and ready to move in and Elcombe was the only company I used, who gave me a quote and stuck to it! So thanks for that!
Had the fire installed a couple of months ago but have only just started using it. The installers were very professional and tidy. The stove is a joy and I am sure it will keep us cosy for many winters to come.
Team fitting the stove very curtious and cleaned up behind them. Workings of the stove and other handy tips carefully explained and left us with enough wood for a few burns.
Work was carried out quickly and very efficiently. No mess and no fuss!
The Elcombe Team who fitted our stove were a pleasure to have in our home – friendly and professional.
Your guys were on time, protected the surrounding area and furniture with a plastic covering. They got on with the job in a reassuring competent manner. After the liner was installed they tidied up, cleaned the stove and left no mess. They were curtiouse and friendly and passed on some useful information. Would have no worries about useing your people again.
so pleased with your service from the moment I walked into the shop , the survey and then the fitters so efficient and friendly. everyone was very knowledgeable and gave me helpful advice and guidance on how to use my new stove. The slate hearth looks great.
The three people who did the stove installation over two days were excellent and I highly recommend Elcombe Stoves
The guys who installed our stove were exceptionally friendly and tidy.
Efficient, friendly staff.
Thank you for all your hard work & effort in sorting my the fire out. Everyone on the team was very good & efficient.
Thrilled to bits with our replacement wood burner and the careful work taken to remove the existing stone fireplace to create something more suited to the room it is in. From the initial consultation in the showroom to the installation of the burner itself the standard of service and workmanship was over and above expectation in terms of attention to detail and cleanliness during the works. I would highly recommend you to anyone looking to install a log burner / wood burning stove.
I was very impressed with Elcombe Stoves fitting team, especially Danial. He was professional and you could tell he knew what he was talking about. I was always kept in the loop throughout the process, and most importantly I felt I could leave the house for them to just get on with the work.
Love it – warm and toasty – makes a real difference to our home….. Fabulous service; the fitters were friendly and took care when working in our home – they took time to cover walkways and completed the work with virtually no mess / dust. A remarkable feat! We will be back for the new burner for the lounge and have already recommended your services to friends. Thank you.
Very good to have just one very helpful person (Fran) to organise the removal of gas fire & installation of stove, together with wood delivery, dates & any problems etc. – thanks
Whole process from enquiry to fitting was smooth. No pressure selling and advice freely given. Fitters polite, on time, installation quickly done and no mess. Excellent.
Log burner fitters were very friendly, clean and efficient. Great service.
The 3 guys who did the work were fantastic. Couldn’t recommend them enough
Aarrow Ecoburn 5 widescreen: Very easy to use, great heat output and a real feature in our home!
Henley Thames woodburning stove: It’s perfect for our fireplace. Just the right size and gives off great heat. Very helpful Went to 2 other suppliers, not keen on fitting as we fitted our own liner.
People are always ready to complain and don’t always say thank you so I wanted to say how pleased we are with our new stove and the work your installers carried out. They were very courteous, worked hard and did a good job of cleaning up behind them. Thank you!
I am a very happy costumer and am so pleased with my new Esse 100 stove that Elcombe installed for me. It is amazing! And the installers who carried out the work, Rich and Dave, were lovely and tidy and so well mannered. I can’t fault them at all.
Absolutely first class service, very clean and tidy throughout the whole process!
Your guys were very friendly, polite and professional.
We are absolutely delighted with the stove and the impact on the warmth of the house and the reduced wood consumption. Also, your fitters could not have been more pleasant and professional, leaving everything clean and tidy when they finished. Thank you! We have recommended you to two other friends both of whom have been in touch with you.