Everyone was really helpful from the time I made the first enquiry to the installation. They popped out to check my chimney didn’t need a chemical clean beforehand and did this at my convenience. The guys that completed the installation were very professional and nothing was too much trouble. If you want a stove, buy it from Elcombe.
The service from initial enquiry to installation has been very good. Thank you.
Fran was very helpful with ensuring arrangements were made for the stove fitting and answering questions over the telephone. The guys who fitted the stove were polite and efficient. Overall very pleased with the service from Elcombe.
Your team Dave & Rich were polite and friendly and worked very hard to achieve the installation of the stove within the time the 3 day time frame. Thank you both for all your hard work.
We are extremely pleased with the product and with the service we received from your installers, nothing was too much trouble they explained everything as they were going along. We would definitely recommend your company, in fact I have passed on your details to a colleague of mine
Extremely happy with the installers who came. An excellent professional job and exceedingly curtious. Protected all our furniture etc and even mopped the laminate afterwards. You would not have thought workmen had been there.
The installers were excellent. Very polite, very clean and tidy, kept me informed along the way, and gave a good explanation of how to use the stove at the end.
Many thanks also to you and your team for the new stove. The guys were terrific and the service from Elcombe’s has been first rate.
I just wanted to ask if you could pass on my thanks to Daniel for making such a fantastic job of our fire. I am thrilled!!!
The team were very considerate of the site and house rabbit. There was no loud or uncouth banter, just quiet, moderate tones and politeness towards one another. The whole experience of strangers working in a home environment was made pleasureable as opposed to one of discomfort and irksome. The team was knowledgeable and worked with a very high standard of professional. As you can tell I was very impressed!
The installers were extremely helpful, product knowledge was outstanding and they were very good at communicating. I had no problem leaving them to get on with stuff while I went to work.
I’ve spent 3 months trying to get the house decorated and ready to move in and Elcombe was the only company I used, who gave me a quote and stuck to it! So thanks for that!
Had the fire installed a couple of months ago but have only just started using it. The installers were very professional and tidy. The stove is a joy and I am sure it will keep us cosy for many winters to come.
Team fitting the stove very curtious and cleaned up behind them. Workings of the stove and other handy tips carefully explained and left us with enough wood for a few burns.
Work was carried out quickly and very efficiently. No mess and no fuss!
The Elcombe Team who fitted our stove were a pleasure to have in our home – friendly and professional.
Your guys were on time, protected the surrounding area and furniture with a plastic covering. They got on with the job in a reassuring competent manner. After the liner was installed they tidied up, cleaned the stove and left no mess. They were curtiouse and friendly and passed on some useful information. Would have no worries about useing your people again.
so pleased with your service from the moment I walked into the shop , the survey and then the fitters so efficient and friendly. everyone was very knowledgeable and gave me helpful advice and guidance on how to use my new stove. The slate hearth looks great.
The three people who did the stove installation over two days were excellent and I highly recommend Elcombe Stoves
The guys who installed our stove were exceptionally friendly and tidy.
Efficient, friendly staff.
Thank you for all your hard work & effort in sorting my the fire out. Everyone on the team was very good & efficient.
Thrilled to bits with our replacement wood burner and the careful work taken to remove the existing stone fireplace to create something more suited to the room it is in. From the initial consultation in the showroom to the installation of the burner itself the standard of service and workmanship was over and above expectation in terms of attention to detail and cleanliness during the works. I would highly recommend you to anyone looking to install a log burner / wood burning stove.
I was very impressed with Elcombe Stoves fitting team, especially Danial. He was professional and you could tell he knew what he was talking about. I was always kept in the loop throughout the process, and most importantly I felt I could leave the house for them to just get on with the work.
Love it – warm and toasty – makes a real difference to our home….. Fabulous service; the fitters were friendly and took care when working in our home – they took time to cover walkways and completed the work with virtually no mess / dust. A remarkable feat! We will be back for the new burner for the lounge and have already recommended your services to friends. Thank you.
Very good to have just one very helpful person (Fran) to organise the removal of gas fire & installation of stove, together with wood delivery, dates & any problems etc. – thanks
Whole process from enquiry to fitting was smooth. No pressure selling and advice freely given. Fitters polite, on time, installation quickly done and no mess. Excellent.
Log burner fitters were very friendly, clean and efficient. Great service.
The 3 guys who did the work were fantastic. Couldn’t recommend them enough
Aarrow Ecoburn 5 widescreen: Very easy to use, great heat output and a real feature in our home!
Henley Thames woodburning stove: It’s perfect for our fireplace. Just the right size and gives off great heat. Very helpful Went to 2 other suppliers, not keen on fitting as we fitted our own liner.
People are always ready to complain and don’t always say thank you so I wanted to say how pleased we are with our new stove and the work your installers carried out. They were very courteous, worked hard and did a good job of cleaning up behind them. Thank you!
I am a very happy costumer and am so pleased with my new Esse 100 stove that Elcombe installed for me. It is amazing! And the installers who carried out the work, Rich and Dave, were lovely and tidy and so well mannered. I can’t fault them at all.
Absolutely first class service, very clean and tidy throughout the whole process!
Your guys were very friendly, polite and professional.
We are absolutely delighted with the stove and the impact on the warmth of the house and the reduced wood consumption. Also, your fitters could not have been more pleasant and professional, leaving everything clean and tidy when they finished. Thank you! We have recommended you to two other friends both of whom have been in touch with you.
Considering it was not completely straightforward and our property has 3 floors we were impressed with how quickly the stove was installed. Also we liked the range you had in your showroom.
My stove is now up and running. Really, really pleased with the whole service offered by Elcombe. The installation guys did a great job – very efficient, knowledgable and tidy.
Fantastic staff and service I’m so pleased with my new stove couldn’t recommend these guys enough!!
I popped into Elcombe Fire and Wood and they were so helpful. Really knowledgeable about everything stoves, including flues and the relevant safety requirements. Steve, the owner I believe, was super friendly and helped us out a lot with our unusual stove requirements! Genuinely nice people and great service
I am so extremely happy with our woodburner and all the advice and kind support along the way. The Hot max briquettes are a firm favourite that heat up in no time hassle free and with beautiful burn, no smoke and all eco friendly. One of the most impressive companies that I can trust implicitly!
A very good company. Friendly helpful people and good workmanship. Schedule of work given well in advance and adhered to. We are delighted with the supply and installation of our stove by Elcombe.
Our house was left very clean and tidy. The guys that did the work were professional and pleasant.
We just wanted to express how happy we were with the service provided by your team and the high standard of work carried out by your engineers. Thank you for our new wood burning stove
We really appreciate the friendly and knowledgeable staff from Elcombe Fire and Wood who installed our stove very efficiently and gave helpful advice on what stove best suited our needs before installation.
We are very pleased with our stove and would recommend you to others
Excellent service from initial quote through to installation. Really happy with everything (and this is our 2nd stove from you) and will recommend to people we know who are thinking of getting a stove.
Thank you for such a friendly, efficient service
All through the process of buying and fitting our stove we where expertly helped. At the survey we where liberated from our unrealistic idea of the fire we wanted (we would have melted). In the shop we got great service and the guys who did the install where fabulous, friendly, knowledgable (finally learned properly how to make a fire!) and did a great job. We are very happy
I would just like to say a massive thank you for all the help and advice from the survey and for taking the job on. Also for arranging all the details behind the scenes e.g. getting fire and bringing it, arranging sweep, and all other bits. Thank you for removing old fire and taking it away.
A huge thanks to Scott, Andy and Wayne for being great to have around, doing a fantastic job, making the fireplace look amazing, getting on the roof in gale force winds and explaining everything to me. Also for being so keen and conscientious to do a great job and take lots of pride in their work. I cannot express highly enough of them.
We are absolutely delighted with everything and very grateful. It has made an enormous difference in the house and its warm!
Pleasure to have Andy and Rich do the work required. Very satisfying to have workers with pride in their work. Asset to your business. Could not be more impressed. Thanks.