A very knowledgeable team from initial contact to completion with quick contact back when couple of user queries arose afterwards
Can we just say how incredibly brilliant your installers were.
Very professional and helpful, nothing too much trouble and they have done an absolutely cracking job getting our stove in for Christmas.
Please pass this message on to them as we were incredibly impressed by them and their work and want to make sure they know we really appreciated it.
We have been so impressed by the service received.
Everyone involved from the initial consultation, by Steve, to the fitting and clear up have been knowledgeable, helpful, good natured and friendly. Dan and Dave were a pleasure to have in our home and took a lot of effort to protect our furniture and clean up. The handover of information regarding the use of the woodburner was much appreciated, as was the free bag of kindling and logs. We couldn’t have wished for better customer service. Thank you so much.
From start to finish staff have been great, really appreciate the personal approach to dealing with any issues or questions we had. Really glad we used you guys!
Friendly and effective service with sound advice.
We like the simple design and ease of use (Henley Apollo inset)
We love everything about it (ESSE 100 SE), but were pleasantly surprised at how efficient it is and astonished at how little ash remains.
Despite some initial niggles, really pleased with the outcome. Thank you for the way everything was resolved, and Dan did the most amazing job with the paint spray!
Excellent, friendly service. The fitters were great and didn’t leave any mess. Would highly recommend.
The guys came out and right in the middle of a blustery and rainy day! New fire fitted, chimney swept and lined and not one bit of mess! They are true professionals.
Thank you. Overall excellent service
The “Woody” stove from Chilli Penguin: Fits well into our fireplace opening, and looks very good
Everything was very professional from start to finish. Also we found the price was competitive. Stove is very easy to use. We had a Clearview stove in the past, but we are just as pleased with this model.
Visually it’s beautiful and it shouts quality.
The guys who came to fit it were nothing short of superb and the shop have been so helpful .
Another 5 star review and recommendation!
Dave and Dan were very cheerful and efficient and made the whole process of the installation a pleasure. Despite the dust and destruction of the original fireplace, they tidied up all the debris and made an excellent job of plastering in the new woodburner. As a novice fire-owner, Dave also clearly explained how everything worked.
Henley Apollo in cream enamel: The stove design is very modern and minimal, as well as being easy to use, and I was pleased to be able to select one in cream rather than the usual black/grey.
Friendly and professional installers – even had to cut the stone fireplace!
Superb advice & attention to detail during every aspect from the survey to final install. Fabulous service from start to finish, knowledgeable staff & very competitively priced.
Really pleased with the cleanliness and professionalism of the installation – no mess, polite and effective team!
The stove looks fantastic and the guys were brilliant. Quick, clean and very professional. Happy days
Looks lovely. Can’t wait for winter.
Whilst I’m loving the heat of the summer sun, I literally cannot wait for it to get cold again so that I can use my new stove!
The service from the shop to the survey to the installation was first class. The people were polite, friendly and professional throughout. Everyone turned up when they said they would and completed a first class job. Thanks to all.
Dave and his team were friendly, polite, very efficient and offered helpful advice on how to use our new stove to get the best out of it. Thoroughly professional all round.
just to say thank you to you and the rest of the team for a wonderful, professional and friendly service. I am thrilled with the fire – exceeded all expectations so far – but the whole process was made easy, enjoyable and childishly exciting!!!
Thank you again. Obviously I would not hesitate to recommend your company.
Signed: a much warmer customer!!
Fitters worked hard over the 2 scheduled days in atrocious weather and made a superb job installing the stove and carrying out the exterior chimney/pot/flue work.
The site was kept clean and tidy with the installer giving clear details and recomendations on stove lighting/operation is a proffesional manner.
All communication regarding the installation process has been clear and timely, the site survey was carried out on the day and time agreed and in a friendly manner.
The workmen who carried out the work were on time , very polite, tidy, helpful, and just got on with it. Their workmanship was of top quality. From coming into the shop for the first time , till the job was finished we were very impressed with the service provided .
We were worried the installation would be a messy business but far from it! Everything was left very clean and tidy.
So pleased with all aspects of the installation. Your guys are the best ! Prompt, polite, with perfect plastering skills etc. Highly recommended.
New stove – delighted
Stove delivered on time just as ordered, really happy, completely hassle free, the installers could not be more helpful (the normal Elcombe Customer service)
Simply put this is a company that just gets it right, if your buying a stove or wood I would never hesitate to recommend them (customer for over 7 years)
A great local company that went the extra mile to make sure we were happy with everything to do with supplying and installing our wood stove. We had a couple of issues, partly operator error, but Steve came out to see us a couple of times and really worked hard to sort out the queries we had. We are now completely satisfied with our stove and would recommend Elcombe to anyone looking for a new stove or firewood supplies.
The senior installation guy was exceptional – training his colleague throughout. Polite, well mannered, helpful and clean, they were an absolute credit… couldn’t have wished for better mannered, more knowledge folk – just brilliant!
Excellent service from the Elcombe team from the initial quote to the final installation. I had complete confidence in Rich and Dave who were friendly, polite and very knowledgeable about the stove. Thank you Elcombe
Rich & Dan did a superb job, firstly sorting out the cosmetics of my fireplace and then with the actual installation of the stove. Two reliable, pleasant and knowledgeable young men who worked hard from start to finish leaving me with a beautiful working stove which I am thrilled to bits with! Thank you.
The stove has been installed for a year now and so far has given excellent service. The installation was well carried out, well explained to use and well cleaned up.
2 lads who carried out work were very professional, polite and very tidy, nothing to much trouble, 5 star, thanks, elcombe.
Everyone was really helpful from the time I made the first enquiry to the installation. They popped out to check my chimney didn’t need a chemical clean beforehand and did this at my convenience. The guys that completed the installation were very professional and nothing was too much trouble. If you want a stove, buy it from Elcombe.
The service from initial enquiry to installation has been very good. Thank you.
Fran was very helpful with ensuring arrangements were made for the stove fitting and answering questions over the telephone. The guys who fitted the stove were polite and efficient. Overall very pleased with the service from Elcombe.
Your team Dave & Rich were polite and friendly and worked very hard to achieve the installation of the stove within the time the 3 day time frame. Thank you both for all your hard work.
We are extremely pleased with the product and with the service we received from your installers, nothing was too much trouble they explained everything as they were going along. We would definitely recommend your company, in fact I have passed on your details to a colleague of mine
Extremely happy with the installers who came. An excellent professional job and exceedingly curtious. Protected all our furniture etc and even mopped the laminate afterwards. You would not have thought workmen had been there.
The installers were excellent. Very polite, very clean and tidy, kept me informed along the way, and gave a good explanation of how to use the stove at the end.
Many thanks also to you and your team for the new stove. The guys were terrific and the service from Elcombe’s has been first rate.
I just wanted to ask if you could pass on my thanks to Daniel for making such a fantastic job of our fire. I am thrilled!!!
The team were very considerate of the site and house rabbit. There was no loud or uncouth banter, just quiet, moderate tones and politeness towards one another. The whole experience of strangers working in a home environment was made pleasureable as opposed to one of discomfort and irksome. The team was knowledgeable and worked with a very high standard of professional. As you can tell I was very impressed!
The installers were extremely helpful, product knowledge was outstanding and they were very good at communicating. I had no problem leaving them to get on with stuff while I went to work.
I’ve spent 3 months trying to get the house decorated and ready to move in and Elcombe was the only company I used, who gave me a quote and stuck to it! So thanks for that!
Had the fire installed a couple of months ago but have only just started using it. The installers were very professional and tidy. The stove is a joy and I am sure it will keep us cosy for many winters to come.
Team fitting the stove very curtious and cleaned up behind them. Workings of the stove and other handy tips carefully explained and left us with enough wood for a few burns.
Work was carried out quickly and very efficiently. No mess and no fuss!
The Elcombe Team who fitted our stove were a pleasure to have in our home – friendly and professional.
Your guys were on time, protected the surrounding area and furniture with a plastic covering. They got on with the job in a reassuring competent manner. After the liner was installed they tidied up, cleaned the stove and left no mess. They were curtiouse and friendly and passed on some useful information. Would have no worries about useing your people again.