In simple terms, if you aren’t happy contact us and we promise to do our very best to sort it out for you.
We will refund or replace your firewood with no quibbles if you are not happy with it, even if you have used some of it and find something wrong with the logs. We will collect the unwanted logs from your location.
If 30 days have gone by since your purchase was delivered, unfortunately we may not be able to offer you a refund or exchange.
We aim to keep our website up to date with any changes in features and specifications. However, our suppliers may make product changes without letting us know in advance. We reserve the right to notify you of any such changes at the time of sale.