Great service, fast, friendly, proactive communication, customer-focused – you made this first purchase easy, reliable and responded very well to the problems caused by the snow at the beginning of March. I think you have won a new customer!
Always had excellent friendly service in the shop so decided to use Elcombe to supply my logs, I wasn’t disappointed !!! Ordered in the morning online, delivered in the afternoon. The delivery man was very helpful stacking logs in my store. Cannot recommend Elcombe any higher. Great work guys.
Communication was really good, that’s the main thing I noticed (apart from the good wood). Getting a quick phone call to confirm when and how it was going to be delivered was good.
Fantastic service. I ordered online Sunday evening, received a call first thing Monday morning to confirm the details and the wood was delivered before 10.30am. Can’t get better than that.
No improvement needed. Great customer service and great product which is good value for money. Thank you