Testimonials: Firewood Reviews

Excellent, fast efficient service

I think your service is perfect as it is. I particularly like the fact that you eventually run out of seasoned, this gives me confidence that you aren’t going to send me soggywood and pretend it’s oven ready.

Fantastic service quick efficient with super customer service. You pay a bit more for the logs but they burn better and longer making the stove more efficient and giving longevity to both the stove and the flu.

Fast efficient service with good quality wood – whats to fault!

Have been using Elcombe for some time now, always happy with service and quality of logs.

Good quality logs as usual. Thank you to Luke and co.

Good quality and cut to good size…..What you’re doing seems to working. Very efficient service.

Excellent in all ways.

Always found the kiln dried excellent for heat and burning time, always receive excellent service from Luke

Excellent service as always. You are always prompt to respond and even delivered our logs same day. Wouldn’t buy anywhere else now!

Thank you for the speedy delivery of the logs, they have been burning really well and couldn’t have timed the delivery better, our boiler broke down on the same day so we have been making good use of our log burner.

Excellent service – order online in the morning and the logs were delivered in the afternoon. Fabulous logs – they burn really hot and for a longtime; far superior to the logs we have purchased elsewhere.

excellent service. Delivery within 24 hrs. Efficiently stacked.Thanks!

I have dealt with this company many times now since I purchased our woodburner and since then kiln dried logs etc…Excellent – very good quality and I can tell the difference from those I purchased from another source. I would highly recommend this company not only for the quality of their products but for the excellent after sales service and advice – nothing is too much trouble and they go out of their way to follow through on all queries.

Seriously impressed that I placed my order, on line, at 7am and Wood was delivered by 1pm. Wow!

You cannot improve as your service is 5* always very helpful and friendly

Best firewood I have had in many years. Its the first time I have used elcombefirewood and I can not see me using anyone else from now on. Great website and ordering process and excellent personal customer service when I called them. I was really impressed with how smoothly and efficiently the process was to order and then get the wood supplied. Friendly and helpful driver who put them in the right spot and really good direct communication with Luke. Finally the quality and size of the wood is excellent.

I have been buying firewood from you for around 10 years now. The quality of the wood is always excellent as is the friendly, helpful service.

We couldn’t ask for a more consistently excellent service and product. Very fast delivery, knowledgeable, helpful and friendly drivers and logs that always burn well. Thank you!

Ordered online late afternoon and was delivered to our home early next morning by a very friendly driver. Very quick and efficient service.

As far as I am concerned your service was absolutely perfect for our needs

A very quick and efficient service, thank you. My cottage is not easily accessible, but it want a problem, and when I arrived home from work the logs were all stacked up neatly as requested. Many thanks, and I’ll definitely use you again.

Yet again another great service, so quick to respond and deliver order, wouldn’t go any where else!!

Great wood, and I love the coffee briquettes! The bags are easy to carry and the briquettes don’t make a mess in the hearth because they’re so compressed. And they burn really well!

Prompt delivery. Wonderful service and fantastic quality logs!

I placed an online order in the morning and they were delivered by lunchtime! We were blown away by the exceptional service and the quality of the logs. We will not go elsewhere now. Super job! Absolutely superb!

The excellent quality of Elcombe’s firewood is matched by their reliable, accommodating and friendly service from start to finish. I was also extremely grateful for their neat and efficient stacking service for a recent delivery to my elderly parents who couldn’t manage it themselves. We wouldn’t buy our wood from anyone else!

Excellent service.

Hi Luke In my view you guys couldn’t improve at all.Thank you and happy new year… All the Best! J

Amazing service. Second delivery of very dry wood within 4 hours of ordering. Can’t get much better than that. Thank you Luke and the team!

Customer service, delivery exceptional

Always had excellent service, quick and efficient. Great quality wood. Thank you

Excellent service stacked all neatly would recommend and have again great service and value for money.

Keep doing what you do so well.

Nothing to improve on!

Wonderful prompt delivery (within 24 hours) of high quality products.. Burns exceedingly well and is uniformly cut!

Was really pleased to have the delivery driver help me carry the nets from the truck to my house. It was much appreciated when there was 20 of them!

Always a pleasure to deal with Elcombe Firewood. I’m extremely happy with the service and have been very happy with the installation – I can honestly say the money I spent on my woodburner is the best investment I’ve made!

Top service, super fast delivery. Keep it up!

Not much to add, wood arrived within 24 hrs of placing the order. That’s service!

Excellent service and great fire wood. My order was placed in the morning and delivered in the afternoon so very impressed. Everyone Was helpful and friendly I would definitely recommend.

I placed the order late one evening, got a phone call early the next morning & delivery that day. The logs were wrapped & protected from the rain too. I have already recommended you!

Just keep doing what you are doing. You cannot improve excellence.

I ordered via the website and was called seconds later to see if it would be okay if the logs were delivered that afternoon – I don’t think you can improve on that level of service! Thanks!

Loved the way the wood came and was so carefully covered. Great service.

I can’t think of any improvements. You deliver promptly and Luke is very polite! (With patient drivers as they can’t park nearby). The logs are very good, and I have not ever needed to look elsewhere. Many thanks Elcombe.

Amazingly prompt service!

So kind of you to put it where we wanted it. Excellent service

Brilliant service and brilliant logs! Well done!

Great efficient service. Logs are all a good size and dry. The ones I’ve used burn well and easily. Phone call to let me know the order was there and when it could be delivered and very neatly stacked. Good job again, Thank you.

Thank you for the log delivery. Nice work, as usual. Happy Xmas to you all. Cheers, Nick

Keep doing what you’re already doing fantastic service speedy delivery, you make the rest look like amateurs

Service was excellent, very quick confirmation of delivery time, driver was helpful and considerate and logs were evenly cut and easy to stack. Highly recommended

Always buy our kiln dried logs from Elcombe. I order online and normally have them delivered the next day. Quick, easy and fabulous service.

Delivered same day. Wood is just perfect and service is first class. Stacking great value especially in the rain!

Fantastic, friendly service with prompt delivery. Good quality wood, burns beautifully in the woodburner.

Quick service, friendly folk, best firewood I’ve ever used

Fast, friendly, efficient. Particularly appreciate your stacking service.

Outstanding service and wood as always. Thank you.

Very satisfied. Quick response, quick delivery. Good product. Thank you. (And your driver didn’t drive over our grass as so many do – which we really appreciate!)

You’ve always delivered quickly with a great product – but this time I’d barely closed the order page on your website. Thank you *so* much for such a brilliant service.

Always very friendly and efficient. Great communication and speedy delivery- thank you.

FANTASTIC SERVICE ONCE AGAIN!

Great service, very good quality logs, wouldn’t think to try elsewhere.

Prompt efficient service

The service was wonderful arrived when they said, I have a hernia and the driver stacked the bags For me I didn’t even ask him he just did it which was most appreciated. changing to the nets was a lot easier for me now I can’t move to well and easier to stack now all my kids have left home so no helpers again a big thank you to all

Our logs were delivered quickly and stacked ready for use. Thank you great service!

No room for improvement, service is perfect!

Fantastic service…. many thanks

It would be very hard to improve your service! The response to my order gets even quicker every time and every driver is always very helpful and friendly.

Very well dried and seasoned and cut to good consistent sizes. I can’t fault the service.

Burns really well, delivered promptly, able to discuss the different types of wood with driver. thx

Fast, efficient and friendly service.

So very happy! Best in town!

Can not fault at all. So wonderful to order late on the internet at night, and you delivered the next day, absolutely brilliant! You popped it down my cellar Shute, when I was at work, so I had Logs when I arrived home as I had run out. How perfect is that?

Excellent service with next morning delivery. This was our first order and the logs looked good compared with some other previous suppliers but haven’t tried burnng any yet.

The young man who delivered my logs and stacked them was smiling and friendly. What a difference that makes.

Excellent friendly customer service.The logs are perfect and were delivered on time.I highly recommend Elcombe.

Can highly recommend, called to ask when delivery would be , informed this afternoon . What great service and a local company, Your service is 1st class x

Fantastic service, and super fast delivery. Great logs too!

Excellent and professional service and quality of wood I cannot fault , would not hesitate to recommend to family and friends

Perfect Amazing next day service . Quality products Most amazing is they put it all away for me in the woodshed – fantastic service – above and beyond xx

Really quick service, great quality wood that’s burning well. Always reliable

For anyone in doubt, kiln-dried logs make a huge difference to the efficiency and ease-of-use of a wood burning stove. Hotter, cleaner, easier to light, less and lighter ash. Elcombe’s kiln-dried logs are bone dry, well cut, and delivered in high-quality bags (good bags matter – try carrying a heavy bunch of logs down cellar stairs in a bag that’s collapsing…)I switched to Elcombe a year ago when another, slightly cheaper supplier, ran out of logs. I was delighted to discover that, for about £3.50 more per cubic meter, I got: * next day delivery. Ordered 1:30pm yesterday, delivered 8:30 am today, and slot offered to suit my diary, not theirs. * excellent dry logs – “Woodsure Ready to Burn” – burned the last of Jan’s delivery in mid-Nov, still bone dry, very easy to light, burn super-hot, leave light ash, very low smoke and soot, flue in great condition. * excellent string bags – if you’ve ever dealt with poor bags carrying logs down cellar stairs, you’ll certainly appreciate a quality bag than won’t collapse half way down! * friendly professional service – not just on the phone taking my order but, far more importantly, from the guy delivering 20 bags of wood to a road-side kerb in the pouring rain during the morning rush-hour. A highly recommended product, from a highly recommended outfit.

After more than 30 years buying from a local supplier we became unhappy with the burning quality and so dipped our toe in the water earlier in 2019 with Elcombe and have never looked back!

Just to say the gentleman who delivered my wood was so thoughtful, helpful and went above and beyond. We are having major garden works and so our log stores have been put somewhere else. l am very stiff in the mornings from Arthritis and he put it all under cover in my passage way as it was raining.

Super fast friendly service. Could not ask for more!

Fantastic wood and brilliant service – thank you! Will be buying from you again.

Cannot see how you could make any improvements!

Very prompt delivery.logs covered against the weather allowing me to stack at my leisure

Excellent service – stack looks beautiful and ready or winter.

Logs delivered while we were out. Apart from a very neatly stacked woodshed you would not know anyone had been!

So quick and easy to order. Always appreciate the free kindling and top quality logs

Quality as high as ever, delivered exactly when you said it would be.

Just brilliant! Fabulous wood! Excellent service! Delivered next day.

Friendly service and quick delivery. Having dry logs in convenient net sacks seems worth the extra cost.

The chimney sweep always comments on how good the wood must be!

Delivery driver very helpful today – I expected to move all of my nets myself 👍

At 75, we find the wood stacking service very helpful.

We are very happy with the quality of the firewood from Elcombe and the service is exemplary.

Used Elcombe firewood for years. Always excellent.

Nice friendly guy delivered the logs – was very receptive to any requests or questions.

Always brilliant and impeccable service. I placed the order early in the morning and the wood was delivered later that day. Their service and customer focus is admirable, other companies could learn a lot

Very polite people who know what they’re talking about, very reliable and the products are great – love the stove and the wood!

When I returned home I was so impressed with the thoughtfulness of the delivery man. The logs were left neatly covered and protected from the rain at the end of the drive, leaving enough space for us to park both of our cars. This meant that we didn’t have the task of rushing to move logs in the pouring rain! Thank you, much appreciated!

A very efficient service. Prompt reply and quick delivery. Mark was very kind and even stacked my logs which were netted

Logs were delivered and stacked very nicely without me doing anything

We have not used the logs yet as still waiting for the log burner to be put in, but found delivery quick and Luke very helpful will order again when needed

Once again a great service, great logs and super fast delivery

Very easy to order and quick delivery. Excellent service would use again.

Sacks always rammed full of quality wood, excellent service! Only place I go for logs.

You pay attention to details and offer only the best quality firewood in each category – which actually works out as best value in the long run as well.

I don’t normally bother with surveys, but I really appreciate your excellent service – very prompt in following up on orders, great communication and your delivery guys are always super helpful – so thank you!

All is excellent!

Impeccable service. Couldn’t be happier with level of service.

Good quality wood, quick delivery… a perfect service!!

Excellent logs delivered quickly.

Quick and efficient delivery of logs. Thank you.

Prompt and reliable service. Polite, helpful and friendly staff.

Great service and delivery on time from friendly driver

As usual quick and efficient delivery of really excellent wood. There is a lot of wood in each load and each year I forget how long it takes to move the pile and stack it but it is an enjoyable and healthy way to spend an hour or so!

Really quick delivery and very impressed with the quality

Very pleasant to deal with really easy for me as a customer

Outstanding customer care from placing orders online to organising timing of deliveries. Your driver can really navigate the narrow parking spaces in our village. Thank you!

This is the 6th load we’ve had over the last year. Elcombe are very quick to respond and the quality is great. Very reliable and we don’t want to use anybody else.

Always a pleasure to deal with you. Friendly, helpful and reliable service.

Superb service, delivered the day I ordered.

I was very pleased with the firewood and the friendly and efficient service

The service is great! Phone call to ask us about when it was convenient and then the delivery worked around us

Always a great service from Elcombe.

Friendly folk. Delivery within three hours of ordering. Great wood. Perfect.

Very satisfied with the service and being able to order the best length logs to fit our woodburner.

This is the 5th year we have bought your firewood and so far we have not been disappointed

Absolutely brilliant service, as always! Luke is super-helpful, and the drivers who deliver are always cheerful, helpful and on time. The logs are always great quality and the perfect size, and the extra cost of having them delivered in nets is worth every penny. I wouldn’t dream of buying from any other supplier.

I don’t think you can improve just keep going the way you are.

The wood looks great and delivered exactly when planned!!

It arrived on the agreed day. It was stacked neatly. What was exposed to the weather was covered. The product is good. One gets these surveys requests all the time now- I never bother , but I made an exception because I thought you deserved it!

Quality wood and great service – we ordered on a Sunday night and it was delivered by mid-morning on Monday!

Can’t fault the service or the quality of the product. This is my second order from you and I’m quite sure it won’t be the last!

The online ordering process is really slick and straightforward. The stacking service is worth every penny!

Very Good Wood – Very Good Service Pleasant Company to deal with.

Very quick and v good service

Excellent service. I ordered in the morning and received my load that afternoon. Impeccable service, thank you.

Delivery early the morning after order! Tipped neatly. Faultless

I always buy part seasoned logs around June, they are excellent quality and are perfectly seasoned by the time i need them. I can highly recommend them. No mad panic when the weather takes an unexpected turn AND its cheaper.

Very friendly, great communications and turned up when agreed. Quality wood which was tipped where required. Many thanks

As always, brilliant service from Luke and Elcombe. It cannot be faulted. Wood won’t get used until next winter, but it looks great and I’m sure will burn well.

Wood as described and delivered promptly. Great service.

Always a pleasure to deal with you Luke. Quality of product and customer service is outstanding.

Always been obliging, and delivery punctual. Burns longer than cheaper logs

Thank you once again for an excellent service. You are always efficient, reliable and helpful. The logs are up to your usual high standard.

The wood I ordered was here the next day. Delivered as described. Excellent. In the past 10 years, you have never let me down, even when we ran out and there was deep snow.

had a blip last week of MY doing. Telephoned the yard and spoke to Luke.10 0f my nets were changed and the problem was solved. No suggestions necessary. Elcombe are brill!

Simple to order, delivered promptly, friendly service. Great.

Always a speedy response to an order and delivered when stated. Great service, thanks very much.

Friendly polite and efficient service. A pleasure to do business with, great quality wood every time. So good its sometimes a shame to burn it!

Great product and great professional, friendly service.

I ordered on-line at 5 pm Sunday and it was delivered and safely in the shed by 2 pm Monday. The service is always friendly and helpful. What could be better?

The nets are always full to the brim, very speedy delivery, people say it’s a bit pricey but in my view you get what you pay for which are good dry logs that give off lots of heat and smell nice when stacked near fire.

Fantastic fast and efficient service. Easy website ordering, delivery was great – truck driver had to negotiate tricky driveway, and the wood is lovely and seasoned. Thank you Elcombe Fire and Wood.

Best place to buy firewood. Easy to order and prompt delivery. Excellent wood.

Always very helpful, polite and punctual . I have being getting logs from them for nearly four years and have always been very happy with their service.

Very quick, efficient service! Will be back for more! Have already recommended to other people!

I ordered online at about 5pm and Luke was on the phone to agree a delivery time first thing the next morning. This is exactly what he does every time. Brilliant!

You couldn’t improve. Both orders were placed online and both delivered the following day. Very friendly drivers.

First class product delivered by very polite friendly people. They will be my first port of call from now on

Brilliant service and so speedy too. I placed my order online at 7.00 am and by 10.00 am the same day, my logs had arrived! Highly recommended.

Superb, as usual – and even delivered the same day this time. Thank you

Excellent customer service and quick delivery.

Extremely helpful all round, ordering process simple . Delivery perfect, wood brilliant

Have bought our logs from you now many times. The service we receive is brilliant, the quality of the wood is always excellent. Nothing else to add apart from I highly recommend you to anyone who will stand listen long enough to listen!

Excellent service, contacted me very quickly after placing my order to arrange delivery. Delivery two hours later, couldn’t ask for more!

Fast service, convenient delivery time always arranged by a personal call. Wouldn’t go anywhere else.

Brilliant service! Less than 24 hours from ordering to delivery!

Best wood I have ever used and exceptional friendly service. Thank You

I have always found Elcombe Logs to be brilliantly fast at helping and delivering. And the logs are fantastic too! They came the following today this week! Amazing….

We were AMAZED at the prompt service – ordered the logs in the morning and they arrived in the afternoon! Also, having the logs in nets made all the difference as we have to carry wood through the house. What has previously been a lengthy job took only a fraction of the time. We will definitely order the nets again.

Excellent product, very quick delivery and excellent customer service

Very good logs and brilliant customer service – what more do you need!

Fantastic service & super quick delivery would highly recommended!

First class service from start to finish.

You are fast and turn up on when you say you will. You stack the bags for me which is a great help. No mess and nothing left to brush up. what could be better?

Luke is brilliant every year I get great service and quick delivery they always try their best to get the wood out before the snow hits!

Next day delivery. Always quick and courteous service. Wood quality is good. Burns well.

Excellent service and firewood

I don’t have any suggestions for improvement. First class customer service – every time, without fail!

Great service friendly staff. 10/10 Thank you.

Superb friendly service, excellent firewood. Have recommended your business locally.

Great service, excellent communication. Really friendly delivery drivers. Wood is perfectly sized, with a nice mixture of large and small logs.

Very efficient and professional service. Excellent communication. Not the cheapest, but definitely worth a little extra for perfect quality logs, accurately cut for my small wood burner and a professionally stacked pile. I’m very pleased with all aspects and wouldn’t hesitate to recommend.

Great service. Very convenient to have bagged logs.

A great and friendly service from all at Elcombe Fire and Wood. A truly fab “Woodsure Ready to Burn” product at a fair price, cut lengths as requested – a very helpful company and to be recommended.

Excellent service and polite staff.

Amazing. Ordered early evening and received a call early the following morning to say delivery would be that afternoon can’t ask for more than that

Great product, great service, fantastic response.

Great service – slick and efficient. Thoughtfully delivered, quality wood. Thank you.

The online ordering was dead easy. Your website is excellent, especially describing size and load size.

Great service, from ordering to delivery. The kind delivery man even covered the logs for us in the dark and heavy rain, size of logs perfect. It was lovely to have such great service thank you. We will definitely be buying from you again. Thank you.

Really quick service, left the wood just where I asked, excellent quality. It’s worth paying the extra for kiln dried as it burns for much longer.

Reliability sums it up. Easy to order, immediate and friendly follow up call to arrange delivery which always arrives as promised, and kiln dried firewood that lights and burns like a dream every time.

The kiln dried logs burn for a long time especially when combined with brickettes. This is much more environmentally efficient. Great service. Just about to have a cuppa next to my fireplace

Thanks for your help with delivery. It was very much appreciated. Nets of logs and kindling left neatly, exactly where was agree on the phone. Couldn’t have asked for more.

On a previous delivery the stacker broke a coal-cellar window (it was easy to do, not an issue) – and then went off, came back and fixed it himself! We were well impressed and very grateful. This probably won’t work on the website but we just wanted to say thanks.

Very prompt delivery of wood obviously well seasoned and dry with a low moisture content.

Always an incredibly easy process and amazingly quick delivery. Thanks

Can’t think of any way you could improve! Your fast efficient service is very much appreciated

Thnak you so much! Incredibly efficient – you rang within minutes of me ordering on line (that was easy too) and arranged a mutually convenient time to deliver the logs (the next day!). The gentleman who delivered the logs was a delight – helpful, courteous, efficient and thoughtful – he could not have been nicer.

Great service, just keep doing what you do. Happy Xmas.

Excellent service, delivery was super quick and the driver was extremely helpful

Excellent service, easy to order online. Delivery very quick and on time. Good quality logs.

Thanks for getting the logs on the tarp and covering them from the rain!

Next day delivery – in December – amazing! Always a prompt, efficient, friendly service.

No suggestions. You’re doing a great job. Service is always friendly and helpful. I wouldn’t order logs from anyone else.

Excellent ,my online order led to a speedy phone call back by Luke to arrange delivery time.Wood then delivered early next day even though it was snowing! Thank You to all at Elcombe

No improvement needed. The quality of the wood is excellent, the service is brilliant, all round fab!

First class in every way.

Excellent very fast service. Staff extremely helpful. Wood excellent quality.

The service was first class and helpful.

Brilliant, I am a bit busy & appreciate the ability to order on line, have a quick phone call if needed and then have logs delivered easily – often received on the same day

Ordering online a doddle and great customer service all the way through

Easy website for ordering and info. Very clear. Friendly helpful staff. Efficient quick delivery. Good value for money. Highly recommended.Free kindling.

Super service all round, wood came quickly after ordering and delivery was placed in the log store so I didn’t have to do a thing.

Great service, exceptionally fast delivery and friendly drivers as well!!

The firewood from Elcombe is always topnotch. My latest load was hand stacked on my back porch. He had to stack logs against windows, which he did very carefully. He took his time and I will definitely be ordering from Elcombe every time. Great wood, great service.

Professional and efficient service. I placed the order online and this was followed up with a phone-call. The logs were delivered with no problems the next day. Brilliant service and fantastic logs…. No more smoking from my wood-burner!

Great quality, no residue on logburner glass. Length of cut very accurate. Next day delivery was great, speedy service, as usual. Friendly and helpful driver.

Excellent, prompt service. Delivery driver(operative?) excellent

Thanks for quick delivery, and for leaving the wood inside the gate next to the shed as requested, even though I was out at the time.

The phone call I received to arrange delivery within 3 minutes of placing my online order was very impressive, and very welcome. That showed superb service, as was the case on the day of delivery when the driver went the extra mile (not literally) in unloading and carrying the nets to my storage area.

Would just like to say how beautifully the logs were stacked for us – almost seems a shame to use them!! Please pass on our thanks to the driver who delivered and stacked

Outstanding! Worth every penny! A VERY satisfied customer. Thanks for your service.

Repeat customer due to excellent service – always confirm delivery arrangements by phone and leave logs tidy where requested and protected against weather.

Very quick delivery, very friendly. Great website and online ordering very easy.

You delivered ultra quickly & the logs were excellent.

Ordered at 1pm delivered by 5pm……..brilliant

Delighted to receive a call on Saturday 9.30am to arrange delivery after having ordered only about 8 hours earlier – very quick service.

Great service and really quick delivery

Service was excellent. Lovely man who delivered and stacked the wood for us.

We are very pleased with the service we received as you were able to deliver within a few hours of our order and gave us a time window. The wood is good quality and packaged well. Many thanks, we will call you again next time we order.

Excellent service. Ordered Monday evening and delivered Tuesday afternoon.

Easy ordering process. Very fast contact to arrange delivery & a really quick delivery to our home.

Great to receive a call straight after ordering on-line and swift delivery that afternoon – great service, well done.

EXCELLENT SERVICE – DELIVERY WITHIN 2 HOURS OF ORDERING VIA WEB !!!

I ordered on line and the following day you phoned me to arrange delivery (delivered that day and put logs in the right place and covered with plastic to protect from rain) Absolutely fantastic service, thank you, a pleasure to deal with you guys. Will definitely be back once these have all gone!

I wish everyone we dealt with were as efficient and helpful as Elcombe wood. Could not fault the speed that Luke confirmed and arranged delivery or the friendly driver.

Excellent personal service. I was contacted immediately after placing my order on the internet to arrange next day delivery. Stacking service was excellent too. Completely satisfied customer thank you

Excellent service, as always. Luke is great to deal with and extremely helpful. The delivery driver should are also great to deal with.

Very efficient service, really friendly and helpful staff and great products!

Absolutely brilliant service, and great kiln-dried firewood. Always lovely to speak to Luke on the phone, he is really personable and helpful.

Excellent service from Elcombe. Nothing was too much trouble especially as delivery to my home due to location was not straightforward. I would certainly use them again.

As always delivered as requested at the right time in a friendly and professional manner.

Very quick service and he unloaded it exactly where I wanted it the logs look great

Once again, your delivery driver was excellent. He went above and beyond to help me prepare for the delivery and was friendly and cheerful throughout. It’s always so easy receiving a delivery from you guys.

Very pleased the wood received was of a good size .And lovely and dry .will defiantly buy from you again .thank you. Very good all round service.

Great prompt service, use this company every year.

The quality of logs is consistently good and better than other suppliers I’ve tried.

2 major plus points: 1) You called to confirm the order and check delivery address and instructions. 2) When the order was delivered, rather than dumping in the drive, the order was thoughtfully placed under cover and in a log store box, which is exactly where it needed to end up. Thank you.

Thank you for another quick delivery of great quality logs.

Polite friendly excellent service and excellent wood.

Good quality wood. Prompt delivery. Pleasant and helpful delivery driver. Good website.

Excellent service from start to finish. Polite and courteous. Definitely buy from again. Also the free delivery is a big bonus.

This is my first time for using kiln dried logs and I was a sceptic but they are amazing and you will notice the difference. A clean and longer lasting burn to the alternative. I place a order in the evening and had a call the following morning to confirm deliver which was as instructed in terms of location. Yes I would say you got to tru kiln dry and this company is dedicated to making sure you a good experience all round.

Always top quality logs & quick delivery . The logs were left in place requested & also covered just in case it rained . Very pleased with service Thank you

friendly extremely efficient service. Slight delivery blip really quickly dealt with . Excellent customer service.

Ordered on a Saturday, arrived on the Monday! Excellent quality and great service!

Website easy to navigate, placed the order & prompt delivery the next day. Expertly stacked, very clean and tidy. Impressive

Firewood was delivered next day. Used the stacking service which was excellent and carried out with no mess and a friendly attitude. Will definitely be ordering the same next time.

Very impressed with the quick and friendly service. Ordered online at 8pm and received a call the next morning to arrange delivery that day. Went for the log stacking service which was done without any fuss. All in all very happy.

The high quality firewood, although a little more expensive than other sources, helps to keep our stove and flu in good condition; our chimney sweep always comments on how little residue is created due to the good quality wood we are burning.

Frequently recommend you on Facebook when people are looking for firewood. Great wood, speedy and hassle free delivery.

I had my logs stacked, amazing service, even offered to stack around the Woodburner. Awesome

Brilliant service all round

First class service with very fast delivery, I will definitely buy again. thanks

Always get great friendly service . Drivers are always helpful Would recommend 100%

Thank you for such a quick and thoroughly excellent service. Having just moved to this house and being wood buying novices we completely overestimated and bought too much wood. As well as that we bought it loose and not in bags. I phoned Luke at Elcombe and he speedily corrected our order and refunded us. I am really impressed with Elcombe and would definitely recommend them. Can’t wait for the weather to turn cold so we can light the fire. Thanks guys.

Easy to order,quick to deliver! Friendly and helpful delivery too!

The service is great and the staff are always friendly.

Very good customer and delivery service.

Great service – order delivered the day after I had placed it. Logs left next to my log store, as requested, covered in a plastic sheet (drizzle on the day). Thanks!

A very efficient website and efficient and friendly personnel, I will absolutely use Elcombe again.

Great service; fast and clean delivery and stacking – wood is consistent and does what is says on the tin.

We’ve been impressed by the speed of delivery, the quality of the wood and the contact we’ve had with Luke. Deliveries in wet weather are also catered for. You can’t ask for much more than that.😊

Can’t improve on what is already perfect!

Very happy with our delivery. Had logs from last year and they burnt beautifully. Love the firefighters which are extremely effective and thank you for the kindling.

Swift efficient service. Great quality.

Excellent service as always: next day delivery, friendly “deliverer”, and the wood looks perfect. I don’t like winter but the open fire makes all the difference. Many thanks

As prompt and efficient as always, thank you!

This is the second time I have used Elcombe Firewood and I have to say the service and quality of the logs provided is excellent, will definitely recommend them to friends and family.

Excellent and prompt service. The sweet smelling and eco friendly fire lighters are a delight!

Like the quick response and personal approach to dealing with customers.

Really prompt service and friendly helpful staff.

As always, amazing quick professional service – over the moon to see that the wood had been covered as there was a threat of rain – very thoughtful and appreciated!

A good service and good products.

Great service, They contacted us the same day to arrange delivery and everything arrived on time. The quality of the wood is great and overall very happy.

Great quality firewood and fast delivery.

Easy going and great service with a smile…

Friendly, helpful service and flexible with deliveries.

Speedy and friendly service.

I’ve been buying wood from you for nearly 9 years. I can’t fault the quality of the wood, nor the service – both of which are excellent.

Very impressed with the speed of delivery. Ordered from website and delivered the same morning.

Firewood delivered to me on the date & time requested. The driver was very polite and helpful. Will order again next year.

The driver who delivered my logs was the second to get the load within my gates. Top man😊

THANK YOU FOR YOUR VERY PROMPT SERVICE. VERY PLEASED WITH LOGS . JUST WHAT I WAS LOOKING FOR .

I always look forward to my Elcombe Logs coming each year , Especially this year ,  Can’t wait for it to be cold again and sit around the fire all evening !

Seriously, you’ve got it right, you can’t improve on that. Keep doing what you are doing.

Very easy to deal with. Thanks.

Can’t think of any suggestions except just keep on doing what you do best. That is supply great fire wood with a great service.

Your driver was most helpful and helped move nets to our store and advised how much we could order in future to fill our storage

As I’ve come to expect the wood is great. At my request you sent a variety of sizes from small to large. You also gave me very convenient delivery times so that the wood could be cleared in good time. Excellent overall. Look forward to buying from you again next year.

Keep up the great service.

very pleased with service. I have asked for logs to be delivered just inside gate and the driver has stacked them in my log store for me . BRILL.

good all round service. Thank you

Very good quality product and service.

It’s difficult to improve on an excellent service

I think you provide excellent wood, and an excellent delivery service too! I have already recommended you to a number of my friends.

Great cheerful driver had to reverse up narrow (buildings each side!) lane and still managed to tip them exactly where I needed them.

Rapid and reliable delivery service. The kiln dried logs burn well and long.

Very easy to order and very helpful indeed Thank you

Really good, professional, and friendly service.

Your wood is excellent quality as normal year after year. Your service is impeccable and the politeness and helpfulness of your delivery staff exceptional. Can’t see me ever going anywhere else for my firewood, keep it up team you are doing a great job.

Excellent service as always. Logs delivered on the day I requested with excellent communications to tell me they were coming. I don’t mind paying for quality.

Always a fast efficient service. I buy online bu5 always get a phone call to confirm delivery date. Pleasant, helpful delivery staff and the bags all stacked tidily. Very satisfied with all aspects.

I have always bought my firewood from Elcombe since I installed my stove, I’ve always had excellent service and fast delivery.

On my last delivery I had mistakenly asked for loose logs. Your superb delivery man stacked them for me in my garage. Your service is always impeccable

No complaints with my order – delivered on the same day as I placed the order. It can’t get better than that!

Super fast delivery and excellent wood, as always.

As a regular customer, I keep coming back due to the great service and great quality of the wood provided. Just received delivery and stacking of the part-seasoned wood, perfectly placed in the wood store. Not an inch to spare, not an inch wasted! Almost makes me look forward to the cold weather again! Many thanks for all you do.

Once again a very easy-to-use order process with delivery taking place the next working day. The kiln dried logs are a perfect fuel for the log burner

I cannot fault your fast, efficient service and often recommend you to others. Keep up the good work!

Ordered one day – delivered the next – on time – and wood as described. What more can you ask!

Great service, fast, friendly, proactive communication, customer-focused – you made this first purchase easy, reliable and responded very well to the problems caused by the snow at the beginning of March. I think you have won a new customer!

Cannot fault the quality of the wood and service . Rare perfection. Totally impressed.☺

You cannot improve! Excellent service and communication. You make prompt contact and do exactly what you say you will – except usually better!

Fantastic company – extremely friendly, fast service and good-quality firewood.

Always had excellent friendly service in the shop so decided to use Elcombe to supply my logs, I wasn’t disappointed !!! Ordered in the morning online, delivered in the afternoon. The delivery man was very helpful stacking logs in my store. Cannot recommend Elcombe any higher. Great work guys.

Communication was really good, that’s the main thing I noticed (apart from the good wood). Getting a quick phone call to confirm when and how it was going to be delivered was good.

You are log-tastic! No room for improvements that I can see… rapid delivery, dry logs, easy to use, 11/10!

Remarkable service. Ordered 1pm delivered by 2.30pm same day. Forget Amazon prime. We have Elcombe prime. Top notch.

Fantastic service. I ordered online Sunday evening, received a call first thing Monday morning to confirm the details and the wood was delivered before 10.30am. Can’t get better than that.

Once again an excellent service, very fast delivery and very friendly and helpful people

Hard to improve on something that is already well oiled

Ordered on-line and received very prompt telephone confirmation with early delivery date. Helpful service and delivery. Would use again.

Quick turnaround from order to delivery. Great service stacking wood. Polite, professional and efficient. Thank you.

Friendly,fast polite service.Always excellent wood and value for money.

impressive, swift service with quality products. Delighted!

its would be hard to improve on what is a very good service. we order you deliver. we get 100 percent of what we ask for.

Excellent service and advice from very helpful people. Speedy delivery and the log stacking service are a real plus.

Excellent service – very fast delivery, friendly efficient staff and the kiln dried logs are the best firewood we’ve ever had.

Very high quality firewood – burns hot and long. Ordering and delivery service is flawless.

I emailed and got a response so fast I can recommend them very friendly service from email to the delivery drivers all so helpful thank you

Prompt, efficient, friendly service: we especially appreciated you covering our logs with a plastic sheet due to forecast rain. Thank you, we will be back in touch once the wood store gets low!

I appreciate the way you communicate so nothing is left to chance. Rob,who did my last delivery, was very personable and polite – a credit to your company.

Very helpful. Brilliant service. Good quality products. Thoroughly recommended.

I have used Elcombe a few time now and the service has been impeccable. The delivery men are more than helpful and the response from my orders has always been quick and diligent.

Incredible service, ordered late evening, delivered by late morning the next day. Would definitely use again and recommend. Thanks

Wood is such high quality, very speedy delivery (next day having ordered on Sunday!) and stacking was perfect!

Great service and product. Just keep doing what you do best.

Its a great service, your employees are all lovely despite having to stack all those pellets. The website works well, and it almost always comes the next day.

The wood is always of good quality and so is the service both on the phone and from the delivery driver.

Super fast service, phoned one day and delivered the next day. Great!

Really good service , very helpful staff both in office and at delivery point.

Easy to order and very prompt delivery. Thanks for being reliable.

Difficult to improve on perfect! We’ve already recommended you to friends. I hope they responded to our recommendation.

The girl who delivered the wood was very helpful, efficient and polite

Really appreciate the communication before delivery, and the covering of the wood from the elements till it can be stacked. Great service

Great Service, Great Quality…that’s why it’s worth paying slightly more

I have always been very pleased with the service from ordering to delivery and moving logs for me

Very happy and satisfied with your service. It was easy on line, very prompt delivery and ordering logs already bagged up made it easy to transport to log shed and house

Great service as always, would thoroughly recommend.

Fantastic service! Called for advice on our first fire wood purchase and the advice was great with no pressure to buy or take a particular product. I called in the morning and they even delivered the same day while I was at work and left it under a waterproof cover as it was a little wet. Clean, uniform sizes too.

Always well stacked, quality kiln dried logs. Staff professional and pleasant to deal with. Very flexible for short notice delivery. Would not hesitate to warmly recommend.

Friendly drivers, you delivered within a couple of days of the order – happy days!

Quickly delivered. Friendly staff and always kind and helpful. Ordering wood in nets makes moving it really easy and also storing more in less space. Simple and makes sense to me!

Been buying logs from you for 4 years and have always had exceptional service from the friendliest if staff. Perfect and please stay the same!

Great service. Great logs. And fantastic log stacking. Again. Thank you very much. X