Great service. Very convenient to have bagged logs.
A great and friendly service from all at Elcombe Fire and Wood.
A truly fab “Woodsure Ready to Burn” product at a fair price, cut lengths as requested – a very helpful company and to be recommended.
Excellent service and polite staff.
Amazing. Ordered early evening and received a call early the following morning to say delivery would be that afternoon can’t ask for more than that
Great product, great service, fantastic response.
Great service – slick and efficient. Thoughtfully delivered, quality wood. Thank you.
The online ordering was dead easy. Your website is excellent, especially describing size and load size.
Great service, from ordering to delivery. The kind delivery man even covered the logs for us in the dark and heavy rain, size of logs perfect. It was lovely to have such great service thank you. We will definitely be buying from you again. Thank you.
Really quick service, left the wood just where I asked, excellent quality. It’s worth paying the extra for kiln dried as it burns for much longer.
Reliability sums it up. Easy to order, immediate and friendly follow up call to arrange delivery which always arrives as promised, and kiln dried firewood that lights and burns like a dream every time.
The kiln dried logs burn for a long time especially when combined with brickettes. This is much more environmentally efficient. Great service. Just about to have a cuppa next to my fireplace
Thanks for your help with delivery. It was very much appreciated. Nets of logs and kindling left neatly, exactly where was agree on the phone. Couldn’t have asked for more.
On a previous delivery the stacker broke a coal-cellar window (it was easy to do, not an issue) – and then went off, came back and fixed it himself! We were well impressed and very grateful. This probably won’t work on the website but we just wanted to say thanks.
Very prompt delivery of wood obviously well seasoned and dry with a low moisture content.
Always an incredibly easy process and amazingly quick delivery. Thanks
Can’t think of any way you could improve! Your fast efficient service is very much appreciated
Thnak you so much! Incredibly efficient – you rang within minutes of me ordering on line (that was easy too) and arranged a mutually convenient time to deliver the logs (the next day!). The gentleman who delivered the logs was a delight – helpful, courteous, efficient and thoughtful – he could not have been nicer.
Great service, just keep doing what you do. Happy Xmas.
Excellent service, delivery was super quick and the driver was extremely helpful
Excellent service, easy to order online. Delivery very quick and on time. Good quality logs.
Thanks for getting the logs on the tarp and covering them from the rain!
Next day delivery – in December – amazing! Always a prompt, efficient, friendly service.
No suggestions. You’re doing a great job. Service is always friendly and helpful. I wouldn’t order logs from anyone else.
Excellent ,my online order led to a speedy phone call back by Luke to arrange delivery time.Wood then delivered early next day even though it was snowing! Thank You to all at Elcombe
No improvement needed. The quality of the wood is excellent, the service is brilliant, all round fab!
First class in every way.
Excellent very fast service. Staff extremely helpful. Wood excellent quality.
The service was first class and helpful.
Brilliant, I am a bit busy & appreciate the ability to order on line, have a quick phone call if needed and then have logs delivered easily – often received on the same day
Ordering online a doddle and great customer service all the way through
Easy website for ordering and info. Very clear. Friendly helpful staff. Efficient quick delivery. Good value for money. Highly recommended.Free kindling.
Super service all round, wood came quickly after ordering and delivery was placed in the log store so I didn’t have to do a thing.
Great service, exceptionally fast delivery and friendly drivers as well!!
The firewood from Elcombe is always topnotch. My latest load was hand stacked on my back porch. He had to stack logs against windows, which he did very carefully. He took his time and I will definitely be ordering from Elcombe every time. Great wood, great service.
Professional and efficient service. I placed the order online and this was followed up with a phone-call. The logs were delivered with no problems the next day. Brilliant service and fantastic logs…. No more smoking from my wood-burner!
Great quality, no residue on logburner glass. Length of cut very accurate. Next day delivery was great, speedy service, as usual. Friendly and helpful driver.
Excellent, prompt service. Delivery driver(operative?) excellent
Thanks for quick delivery, and for leaving the wood inside the gate next to the shed as requested, even though I was out at the time.
The phone call I received to arrange delivery within 3 minutes of placing my online order was very impressive, and very welcome. That showed superb service, as was the case on the day of delivery when the driver went the extra mile (not literally) in unloading and carrying the nets to my storage area.
Would just like to say how beautifully the logs were stacked for us – almost seems a shame to use them!! Please pass on our thanks to the driver who delivered and stacked
Outstanding! Worth every penny! A VERY satisfied customer. Thanks for your service.
Repeat customer due to excellent service – always confirm delivery arrangements by phone and leave logs tidy where requested and protected against weather.
Very quick delivery, very friendly. Great website and online ordering very easy.
You delivered ultra quickly & the logs were excellent.
Ordered at 1pm delivered by 5pm……..brilliant
Delighted to receive a call on Saturday 9.30am to arrange delivery after having ordered only about 8 hours earlier – very quick service.
Great service and really quick delivery
Service was excellent. Lovely man who delivered and stacked the wood for us.
We are very pleased with the service we received as you were able to deliver within a few hours of our order and gave us a time window. The wood is good quality and packaged well. Many thanks, we will call you again next time we order.
Excellent service. Ordered Monday evening and delivered Tuesday afternoon.
Easy ordering process. Very fast contact to arrange delivery & a really quick delivery to our home.
Great to receive a call straight after ordering on-line and swift delivery that afternoon – great service, well done.
EXCELLENT SERVICE – DELIVERY WITHIN 2 HOURS OF ORDERING VIA WEB !!!
I ordered on line and the following day you phoned me to arrange delivery (delivered that day and put logs in the right place and covered with plastic to protect from rain) Absolutely fantastic service, thank you, a pleasure to deal with you guys. Will definitely be back once these have all gone!
I wish everyone we dealt with were as efficient and helpful as Elcombe wood. Could not fault the speed that Luke confirmed and arranged delivery or the friendly driver.
Excellent personal service. I was contacted immediately after placing my order on the internet to arrange next day delivery. Stacking service was excellent too. Completely satisfied customer thank you
Excellent service, as always. Luke is great to deal with and extremely helpful. The delivery driver should are also great to deal with.
Very efficient service, really friendly and helpful staff and great products!
Absolutely brilliant service, and great kiln-dried firewood. Always lovely to speak to Luke on the phone, he is really personable and helpful.
Excellent service from Elcombe. Nothing was too much trouble especially as delivery to my home due to location was not straightforward. I would certainly use them again.
As always delivered as requested at the right time in a friendly and professional manner.
Very quick service and he unloaded it exactly where I wanted it the logs look great
Once again, your delivery driver was excellent. He went above and beyond to help me prepare for the delivery and was friendly and cheerful throughout. It’s always so easy receiving a delivery from you guys.
Very pleased the wood received was of a good size .And lovely and dry .will defiantly buy from you again .thank you. Very good all round service.
Great prompt service, use this company every year.
The quality of logs is consistently good and better than other suppliers I’ve tried.
2 major plus points: 1) You called to confirm the order and check delivery address and instructions. 2) When the order was delivered, rather than dumping in the drive, the order was thoughtfully placed under cover and in a log store box, which is exactly where it needed to end up. Thank you.
Thank you for another quick delivery of great quality logs.
Polite friendly excellent service and excellent wood.
Good quality wood. Prompt delivery. Pleasant and helpful delivery driver. Good website.
Excellent service from start to finish. Polite and courteous. Definitely buy from again. Also the free delivery is a big bonus.
This is my first time for using kiln dried logs and I was a sceptic but they are amazing and you will notice the difference. A clean and longer lasting burn to the alternative. I place a order in the evening and had a call the following morning to confirm deliver which was as instructed in terms of location. Yes I would say you got to tru kiln dry and this company is dedicated to making sure you a good experience all round.
Always top quality logs & quick delivery . The logs were left in place requested & also covered just in case it rained . Very pleased with service Thank you
friendly extremely efficient service. Slight delivery blip really quickly dealt with . Excellent customer service.
Ordered on a Saturday, arrived on the Monday! Excellent quality and great service!
Website easy to navigate, placed the order & prompt delivery the next day. Expertly stacked, very clean and tidy. Impressive
Firewood was delivered next day. Used the stacking service which was excellent and carried out with no mess and a friendly attitude. Will definitely be ordering the same next time.
Very impressed with the quick and friendly service. Ordered online at 8pm and received a call the next morning to arrange delivery that day. Went for the log stacking service which was done without any fuss. All in all very happy.
The high quality firewood, although a little more expensive than other sources, helps to keep our stove and flu in good condition; our chimney sweep always comments on how little residue is created due to the good quality wood we are burning.
Frequently recommend you on Facebook when people are looking for firewood. Great wood, speedy and hassle free delivery.
I had my logs stacked, amazing service, even offered to stack around the Woodburner. Awesome
Brilliant service all round
First class service with very fast delivery, I will definitely buy again. thanks
Always get great friendly service . Drivers are always helpful Would recommend 100%
Thank you for such a quick and thoroughly excellent service. Having just moved to this house and being wood buying novices we completely overestimated and bought too much wood. As well as that we bought it loose and not in bags. I phoned Luke at Elcombe and he speedily corrected our order and refunded us. I am really impressed with Elcombe and would definitely recommend them. Can’t wait for the weather to turn cold so we can light the fire. Thanks guys.
Easy to order,quick to deliver! Friendly and helpful delivery too!
The service is great and the staff are always friendly.
Very good customer and delivery service.
Great service – order delivered the day after I had placed it. Logs left next to my log store, as requested, covered in a plastic sheet (drizzle on the day). Thanks!
A very efficient website and efficient and friendly personnel, I will absolutely use Elcombe again.
Great service; fast and clean delivery and stacking – wood is consistent and does what is says on the tin.
We’ve been impressed by the speed of delivery, the quality of the wood and the contact we’ve had with Luke. Deliveries in wet weather are also catered for. You can’t ask for much more than that.😊
Can’t improve on what is already perfect!
Very happy with our delivery. Had logs from last year and they burnt beautifully. Love the firefighters which are extremely effective and thank you for the kindling.
Swift efficient service. Great quality.
Excellent service as always: next day delivery, friendly “deliverer”, and the wood looks perfect. I don’t like winter but the open fire makes all the difference. Many thanks
As prompt and efficient as always, thank you!
This is the second time I have used Elcombe Firewood and I have to say the service and quality of the logs provided is excellent, will definitely recommend them to friends and family.
Excellent and prompt service. The sweet smelling and eco friendly fire lighters are a delight!
Like the quick response and personal approach to dealing with customers.
Really prompt service and friendly helpful staff.
As always, amazing quick professional service – over the moon to see that the wood had been covered as there was a threat of rain – very thoughtful and appreciated!
A good service and good products.
Great service, They contacted us the same day to arrange delivery and everything arrived on time. The quality of the wood is great and overall very happy.
Great quality firewood and fast delivery.
Easy going and great service with a smile…
Friendly, helpful service and flexible with deliveries.
Speedy and friendly service.
I’ve been buying wood from you for nearly 9 years. I can’t fault the quality of the wood, nor the service – both of which are excellent.
Very impressed with the speed of delivery. Ordered from website and delivered the same morning.
Firewood delivered to me on the date & time requested. The driver was very polite and helpful. Will order again next year.
The driver who delivered my logs was the second to get the load within my gates. Top man😊
THANK YOU FOR YOUR VERY PROMPT SERVICE. VERY PLEASED WITH LOGS . JUST WHAT I WAS LOOKING FOR .
I always look forward to my Elcombe Logs coming each year , Especially this year , Can’t wait for it to be cold again and sit around the fire all evening !
Seriously, you’ve got it right, you can’t improve on that. Keep doing what you are doing.
Very easy to deal with. Thanks.
Can’t think of any suggestions except just keep on doing what you do best. That is supply great fire wood with a great service.
Your driver was most helpful and helped move nets to our store and advised how much we could order in future to fill our storage
As I’ve come to expect the wood is great. At my request you sent a variety of sizes from small to large. You also gave me very convenient delivery times so that the wood could be cleared in good time. Excellent overall. Look forward to buying from you again next year.
Keep up the great service.
very pleased with service. I have asked for logs to be delivered just inside gate and the driver has stacked them in my log store for me . BRILL.
good all round service. Thank you
Very good quality product and service.
It’s difficult to improve on an excellent service
I think you provide excellent wood, and an excellent delivery service too! I have already recommended you to a number of my friends.
Great cheerful driver had to reverse up narrow (buildings each side!) lane and still managed to tip them exactly where I needed them.
Rapid and reliable delivery service. The kiln dried logs burn well and long.
Very easy to order and very helpful indeed Thank you
Really good, professional, and friendly service.
Your wood is excellent quality as normal year after year. Your service is impeccable and the politeness and helpfulness of your delivery staff exceptional. Can’t see me ever going anywhere else for my firewood, keep it up team you are doing a great job.
Excellent service as always. Logs delivered on the day I requested with excellent communications to tell me they were coming. I don’t mind paying for quality.
Always a fast efficient service. I buy online bu5 always get a phone call to confirm delivery date. Pleasant, helpful delivery staff and the bags all stacked tidily. Very satisfied with all aspects.
I have always bought my firewood from Elcombe since I installed my stove, I’ve always had excellent service and fast delivery.
On my last delivery I had mistakenly asked for loose logs. Your superb delivery man stacked them for me in my garage. Your service is always impeccable
No complaints with my order – delivered on the same day as I placed the order. It can’t get better than that!
Super fast delivery and excellent wood, as always.
As a regular customer, I keep coming back due to the great service and great quality of the wood provided. Just received delivery and stacking of the part-seasoned wood, perfectly placed in the wood store. Not an inch to spare, not an inch wasted! Almost makes me look forward to the cold weather again! Many thanks for all you do.
Once again a very easy-to-use order process with delivery taking place the next working day. The kiln dried logs are a perfect fuel for the log burner
I cannot fault your fast, efficient service and often recommend you to others. Keep up the good work!
Ordered one day – delivered the next – on time – and wood as described. What more can you ask!
Great service, fast, friendly, proactive communication, customer-focused – you made this first purchase easy, reliable and responded very well to the problems caused by the snow at the beginning of March. I think you have won a new customer!
Cannot fault the quality of the wood and service . Rare perfection. Totally impressed.☺
You cannot improve! Excellent service and communication. You make prompt contact and do exactly what you say you will – except usually better!
Fantastic company – extremely friendly, fast service and good-quality firewood.
Always had excellent friendly service in the shop so decided to use Elcombe to supply my logs, I wasn’t disappointed !!! Ordered in the morning online, delivered in the afternoon. The delivery man was very helpful stacking logs in my store. Cannot recommend Elcombe any higher. Great work guys.
Communication was really good, that’s the main thing I noticed (apart from the good wood). Getting a quick phone call to confirm when and how it was going to be delivered was good.
You are log-tastic! No room for improvements that I can see… rapid delivery, dry logs, easy to use, 11/10!
Remarkable service. Ordered 1pm delivered by 2.30pm same day. Forget Amazon prime. We have Elcombe prime. Top notch.
Fantastic service. I ordered online Sunday evening, received a call first thing Monday morning to confirm the details and the wood was delivered before 10.30am. Can’t get better than that.
Once again an excellent service, very fast delivery and very friendly and helpful people
Hard to improve on something that is already well oiled
Ordered on-line and received very prompt telephone confirmation with early delivery date. Helpful service and delivery. Would use again.
Quick turnaround from order to delivery. Great service stacking wood. Polite, professional and efficient. Thank you.
Friendly,fast polite service.Always excellent wood and value for money.
impressive, swift service with quality products. Delighted!
its would be hard to improve on what is a very good service. we order you deliver. we get 100 percent of what we ask for.
Excellent service and advice from very helpful people. Speedy delivery and the log stacking service are a real plus.
Excellent service – very fast delivery, friendly efficient staff and the kiln dried logs are the best firewood we’ve ever had.
Very high quality firewood – burns hot and long. Ordering and delivery service is flawless.
I emailed and got a response so fast I can recommend them very friendly service from email to the delivery drivers all so helpful thank you
Prompt, efficient, friendly service: we especially appreciated you covering our logs with a plastic sheet due to forecast rain. Thank you, we will be back in touch once the wood store gets low!
I appreciate the way you communicate so nothing is left to chance. Rob,who did my last delivery, was very personable and polite – a credit to your company.
Very helpful. Brilliant service. Good quality products. Thoroughly recommended.
I have used Elcombe a few time now and the service has been impeccable. The delivery men are more than helpful and the response from my orders has always been quick and diligent.
Incredible service, ordered late evening, delivered by late morning the next day. Would definitely use again and recommend. Thanks
Wood is such high quality, very speedy delivery (next day having ordered on Sunday!) and stacking was perfect!
Great service and product. Just keep doing what you do best.
Its a great service, your employees are all lovely despite having to stack all those pellets. The website works well, and it almost always comes the next day.
The wood is always of good quality and so is the service both on the phone and from the delivery driver.
Super fast service, phoned one day and delivered the next day. Great!
Really good service , very helpful staff both in office and at delivery point.
Easy to order and very prompt delivery. Thanks for being reliable.
Difficult to improve on perfect! We’ve already recommended you to friends. I hope they responded to our recommendation.
The girl who delivered the wood was very helpful, efficient and polite
Really appreciate the communication before delivery, and the covering of the wood from the elements till it can be stacked. Great service
Great Service, Great Quality…that’s why it’s worth paying slightly more
I have always been very pleased with the service from ordering to delivery and moving logs for me
Very happy and satisfied with your service. It was easy on line, very prompt delivery and ordering logs already bagged up made it easy to transport to log shed and house
Great service as always, would thoroughly recommend.
Fantastic service! Called for advice on our first fire wood purchase and the advice was great with no pressure to buy or take a particular product. I called in the morning and they even delivered the same day while I was at work and left it under a waterproof cover as it was a little wet. Clean, uniform sizes too.
Always well stacked, quality kiln dried logs. Staff professional and pleasant to deal with. Very flexible for short notice delivery. Would not hesitate to warmly recommend.
Friendly drivers, you delivered within a couple of days of the order – happy days!
Quickly delivered. Friendly staff and always kind and helpful. Ordering wood in nets makes moving it really easy and also storing more in less space. Simple and makes sense to me!
Been buying logs from you for 4 years and have always had exceptional service from the friendliest if staff. Perfect and please stay the same!
Great service. Great logs. And fantastic log stacking. Again. Thank you very much. X