Excellent service from Elcombe Firewood. Easy to order on the website, prompt response with delivery that afternoon. The netted logs are very helpful especially when you are senior citizens.
Absolutely excellent service as usual, ordered on line one evening, phone call and delivery received the next day. Driver placed logs exactly where requested out of the rain. Great size, not too big, good quality hardwood. Couldn’t be more pleased, you offer a great product and fantastic service, which is so rare these days. Thank you all so much, I will definitely buy from you again and have already recommended you to several friends and neighbours.
Very quick delivery – the day after we placed the order. Logs stacked beautifully. The wood burns well and produces lots of heat. Will definitely purchase again!
Great service – same-day delivery organised very soon after making online order.
always impeccable service and quick response to on-line orders. Thanks and take care
Very efficient, got my wood the same day and a phone call within 10 minutes of ordering online.
Excellent service, ordered one afternoon delivered the next morning.
service is great, always very efficient and great quality firewood
As always an excellent service, great logs, thanks again, How can you improve on such a great service??
Excellent service again. Bought online, phone call to confirm delivery date, very helpful driver. Thank you
Fabulous service – delivered within 24 hours again! Great quality logs too.
We place our first order with you a week ago. Within an hour we had a call from you saying you were in the area and whether you could come along. Delivery guy turned up with the logs and kindling and dropped them exactly as requested and was a really friendly as well. First order to delivery 90 minutes !!! The service couldn’t have been bettered.
Lovely wood and nice mix of sizes, we don’t always need big logs
Your wood is the best we’ve tried by far, always deliver quickly. Keep up the good work 🙂
Ordered online, immediately Luke phoned to confirm delivery the next morning. Outstanding customer service and products.
Thank you once again for a fast, efficient and friendly service. Very happy!
Speedy delivery and very considerately left under cover. Would highly recommend.
Excellent wood delivered on day and time that I requested.
Very hard to find any room for improvement, superb service and wood! Thank you
Fantastic communication end to end. Speedy delivery (had ordered at 10pm and had my wood delivered by 10am the next morning!). Wasn’t expecting such a great service, but this sort of treatment will see me returning for sure. There are companies more local to us, but I really liked the sound of these guys so gave them a try. Glad I did! Really friendly service from Luke and Jacob
Great service, not sure how it could be improved.
Always fast reliable and well priced, once you’ve used the best you can forget the rest!
Have already recommended you to my neighbours. I value your log stacking service very much. The chap who made my last delivery was very helpful and pleasant.
Always a pleasure to deal with – outstanding customer service and totally reliable, quality firewood. We’ve been using Elcombe for years and wouldn’t even think of going elsewhere.
The website is clear and ordering easy. Its good to have a straightforward telephone call to say when delivery will happen. Delivery driver courteous. Happy with everything!!
Brilliant service. Arrived next day! Brilliant quality logs! Will defiantly be buying again
First class service, delivery same day. Very friendly service indeed….highly recommended.
Incredible service. The nets were stacked (kindly by the chap who delivered) within a few hours of my weekend online order. The firewood is superb. Could not rate these chaps highly enough.
No suggestions. Perfect wood, perfect service AND next day delivery! You even carted all the logs down our path for me and it was no trouble’. So grateful! Thank you
Speedy delivery, great customer service and fantastic logs! Two thumbs up.
I placed an order in mid-afternoon and the delivery was waiting on my drive when I arrived home from work that day. Extraordinary level of service and really great quality wood as well.
You seem to have the balance right. I’m self employed and understand how to treat people, you seem to share that work ethic. Very pleased with the load. Good friendly service when placing the order. Good value.
Excellent service, kind, always friendly, immediate delivery, patient with my questions and requests, All is perfect.
Best firewood I have sourced in many years and will not go anywhere else other than elcombefirewood now. Great website and ordering process and excellent personal customer service when I called them. I think you have it just right. You have a fantastic product at the right price and you know how to communicate effectively and properly with your customers. I can’t fault you.
Very quick and efficient service. Have been burning your logs for at least 4 years and have always found good quality logs with good low moisture content
I don’t think you could provide a better service, it’s brilliant as it is.
Yet again an exceptional service, excellent logs fast delivery, highly recommended
Polite, efficient, friendly, great quality product delievered and stacked to perfection! super dry, long burning, low smoke, Only thing the driver didn’t do was light the fire-but if I’d asked I’m sure he would have!
5 star service as I ordered my logs on a Saturday, within an hour or so I received a call thanking me for my order and saying my delivery would be on the Monday morning which it was. A first class and 5 star service. Highly recommended. Will definitely order in the future. Thank you very much.
Excellent as always. Helpful drivers as always. Keep doing what you do.
Excellent and cheery, efficient stacking of the netted logs much appreciated
personal, professional and friendly service and of course; superb firewood
In my opinion you’ve got it all right. Your website is super easy to use and delivery couldn’t be better, with a quick call from you to check when we’d like to get the delivery! Good work.
Just great service all round. I ordered my logs at 7.50 am, received a call to see if they could be delivered that same day. At 2.pm the logs were delivered. That’s quicker than Amazon Prime. You cannot improve on perfection, so just keep doing what you do well.
Terrific friendly and super-efficient service from the person in the office to the person who delivers the logs.
Brilliant next day service, logs are lovely and dry, ready to go. Thank you!!
We have been using these Kiln Dried Logs for 3/4 years now and when we have the annual service the engineer remarks on how clean the chimney is and wishes all were as good.
Service with a smile and banter. I’ll be back.
Ordered logs on-line and they came a few hours later. Absolutely brilliant service as always. Driver helped carry bags for storing. He had forgotten the free kindling, and he brought it round in his own time the following day. I wish all home deliveries were as exceptional as yours!