We were AMAZED at the prompt service – ordered the logs in the morning and they arrived in the afternoon! Also, having the logs in nets made all the difference as we have to carry wood through the house. What has previously been a lengthy job took only a fraction of the time. We will definitely order the nets again.
Excellent product, very quick delivery and excellent customer service
Very good logs and brilliant customer service – what more do you need!
Fantastic service & super quick delivery would highly recommended!
First class service from start to finish.
You are fast and turn up on when you say you will. You stack the bags for me which is a great help. No mess and nothing left to brush up. what could be better?
Luke is brilliant every year I get great service and quick delivery they always try their best to get the wood out before the snow hits!
Next day delivery. Always quick and courteous service. Wood quality is good. Burns well.
Excellent service and firewood
I don’t have any suggestions for improvement. First class customer service – every time, without fail!
Great service friendly staff. 10/10
Superb friendly service, excellent firewood. Have recommended your business locally.
Great service, excellent communication. Really friendly delivery drivers. Wood is perfectly sized, with a nice mixture of large and small logs.
Very efficient and professional service. Excellent communication. Not the cheapest, but definitely worth a little extra for perfect quality logs, accurately cut for my small wood burner and a professionally stacked pile. I’m very pleased with all aspects and wouldn’t hesitate to recommend.
Great service. Very convenient to have bagged logs.
A great and friendly service from all at Elcombe Fire and Wood.
A truly fab “Woodsure Ready to Burn” product at a fair price, cut lengths as requested – a very helpful company and to be recommended.
Excellent service and polite staff.
Amazing. Ordered early evening and received a call early the following morning to say delivery would be that afternoon can’t ask for more than that
Great product, great service, fantastic response.
Great service – slick and efficient. Thoughtfully delivered, quality wood. Thank you.
The online ordering was dead easy. Your website is excellent, especially describing size and load size.
Great service, from ordering to delivery. The kind delivery man even covered the logs for us in the dark and heavy rain, size of logs perfect. It was lovely to have such great service thank you. We will definitely be buying from you again. Thank you.
Really quick service, left the wood just where I asked, excellent quality. It’s worth paying the extra for kiln dried as it burns for much longer.
Reliability sums it up. Easy to order, immediate and friendly follow up call to arrange delivery which always arrives as promised, and kiln dried firewood that lights and burns like a dream every time.
The kiln dried logs burn for a long time especially when combined with brickettes. This is much more environmentally efficient. Great service. Just about to have a cuppa next to my fireplace
Thanks for your help with delivery. It was very much appreciated. Nets of logs and kindling left neatly, exactly where was agree on the phone. Couldn’t have asked for more.
On a previous delivery the stacker broke a coal-cellar window (it was easy to do, not an issue) – and then went off, came back and fixed it himself! We were well impressed and very grateful. This probably won’t work on the website but we just wanted to say thanks.
Very prompt delivery of wood obviously well seasoned and dry with a low moisture content.
Always an incredibly easy process and amazingly quick delivery. Thanks
Can’t think of any way you could improve! Your fast efficient service is very much appreciated
Thnak you so much! Incredibly efficient – you rang within minutes of me ordering on line (that was easy too) and arranged a mutually convenient time to deliver the logs (the next day!). The gentleman who delivered the logs was a delight – helpful, courteous, efficient and thoughtful – he could not have been nicer.
Great service, just keep doing what you do. Happy Xmas.
Excellent service, delivery was super quick and the driver was extremely helpful
Excellent service, easy to order online. Delivery very quick and on time. Good quality logs.
Thanks for getting the logs on the tarp and covering them from the rain!
Next day delivery – in December – amazing! Always a prompt, efficient, friendly service.
No suggestions. You’re doing a great job. Service is always friendly and helpful. I wouldn’t order logs from anyone else.
Excellent ,my online order led to a speedy phone call back by Luke to arrange delivery time.Wood then delivered early next day even though it was snowing! Thank You to all at Elcombe
No improvement needed. The quality of the wood is excellent, the service is brilliant, all round fab!
First class in every way.
Excellent very fast service. Staff extremely helpful. Wood excellent quality.
The service was first class and helpful.
Brilliant, I am a bit busy & appreciate the ability to order on line, have a quick phone call if needed and then have logs delivered easily – often received on the same day
Ordering online a doddle and great customer service all the way through
Easy website for ordering and info. Very clear. Friendly helpful staff. Efficient quick delivery. Good value for money. Highly recommended.Free kindling.
Super service all round, wood came quickly after ordering and delivery was placed in the log store so I didn’t have to do a thing.
Great service, exceptionally fast delivery and friendly drivers as well!!
The firewood from Elcombe is always topnotch. My latest load was hand stacked on my back porch. He had to stack logs against windows, which he did very carefully. He took his time and I will definitely be ordering from Elcombe every time. Great wood, great service.
Professional and efficient service. I placed the order online and this was followed up with a phone-call. The logs were delivered with no problems the next day. Brilliant service and fantastic logs…. No more smoking from my wood-burner!
Great quality, no residue on logburner glass. Length of cut very accurate. Next day delivery was great, speedy service, as usual. Friendly and helpful driver.