The website is clear and ordering easy. Its good to have a straightforward telephone call to say when delivery will happen. Delivery driver courteous. Happy with everything!!
Brilliant service. Arrived next day! Brilliant quality logs! Will defiantly be buying again
First class service, delivery same day. Very friendly service indeed….highly recommended.
Incredible service. The nets were stacked (kindly by the chap who delivered) within a few hours of my weekend online order. The firewood is superb. Could not rate these chaps highly enough.
No suggestions. Perfect wood, perfect service AND next day delivery! You even carted all the logs down our path for me and it was no trouble’. So grateful! Thank you
Speedy delivery, great customer service and fantastic logs! Two thumbs up.
I placed an order in mid-afternoon and the delivery was waiting on my drive when I arrived home from work that day. Extraordinary level of service and really great quality wood as well.
You seem to have the balance right. I’m self employed and understand how to treat people, you seem to share that work ethic. Very pleased with the load. Good friendly service when placing the order. Good value.
Excellent service, kind, always friendly, immediate delivery, patient with my questions and requests, All is perfect.
Best firewood I have sourced in many years and will not go anywhere else other than elcombefirewood now. Great website and ordering process and excellent personal customer service when I called them. I think you have it just right. You have a fantastic product at the right price and you know how to communicate effectively and properly with your customers. I can’t fault you.
Very quick and efficient service. Have been burning your logs for at least 4 years and have always found good quality logs with good low moisture content
I don’t think you could provide a better service, it’s brilliant as it is.
Yet again an exceptional service, excellent logs fast delivery, highly recommended
Polite, efficient, friendly, great quality product delievered and stacked to perfection! super dry, long burning, low smoke, Only thing the driver didn’t do was light the fire-but if I’d asked I’m sure he would have!
5 star service as I ordered my logs on a Saturday, within an hour or so I received a call thanking me for my order and saying my delivery would be on the Monday morning which it was. A first class and 5 star service. Highly recommended. Will definitely order in the future. Thank you very much.
Excellent as always. Helpful drivers as always. Keep doing what you do.
Excellent and cheery, efficient stacking of the netted logs much appreciated
personal, professional and friendly service and of course; superb firewood
In my opinion you’ve got it all right. Your website is super easy to use and delivery couldn’t be better, with a quick call from you to check when we’d like to get the delivery! Good work.
Just great service all round. I ordered my logs at 7.50 am, received a call to see if they could be delivered that same day. At 2.pm the logs were delivered. That’s quicker than Amazon Prime. You cannot improve on perfection, so just keep doing what you do well.
Terrific friendly and super-efficient service from the person in the office to the person who delivers the logs.
Brilliant next day service, logs are lovely and dry, ready to go. Thank you!!
We have been using these Kiln Dried Logs for 3/4 years now and when we have the annual service the engineer remarks on how clean the chimney is and wishes all were as good.
Service with a smile and banter. I’ll be back.
Ordered logs on-line and they came a few hours later. Absolutely brilliant service as always. Driver helped carry bags for storing. He had forgotten the free kindling, and he brought it round in his own time the following day. I wish all home deliveries were as exceptional as yours!
Super fast service, and really appreciate the helpful and friendly delivery.
Great service – please carry on!
wow fantastic service, I order the logs at 23:30 and they were delivered at 8:30 the next morning, quicker than amazon prime!!!
Brilliant service , shortly after ordering on the web had a phone call to arrange delivery the same day. Could not be bettered!!
Can’t think of any room for improvement- everything excellent, thank you
Really friendly service – easy to order and quick delivery. Logs are great quality and burn cleanly. Highly recommended
We have had logs for several years from you and they have always been first class! Nothing to add except your delivery was prompt and efficient this year, as always. Just keep on doing what you are doing.
Quality clean hardwood logs, no infill bits and pieces. Speedy on time delivery, no “in the next week or two”. Thoroughly recommend.
The quality of the wood is very good. The length of the wood was exactly right. Delivered the day after I placed the order. The delivery arrived on time. The driver was helpful and polite.
Great logs. Great service. Will be using regularly.
Don’t think you can improve never had a problem with you.
Amazing, fast service. I had same day delivery – and it was great to have the option to pay for stacking. Lovely dry logs too.
I was very pleased with the quality, uniformity and quantity of wood delivered for the price. If this is reflective of all deliveries I would certainly use your service consistently
Difficult for you to improve on current services. Prompt & tidy deliveries with phone contact to fine tune deliveries. The logs are of standard lengths and are easy to stack
Excellent quality logs, brilliant service, thank you
Quality wood, well stacked and prompt delivery. What else can you ask for? Great service
keep up the good work … fantastic wood and fantastic service
Brilliant service – excellent wood – very prompt delivery – can always be relied upon 10/10
Very prompt and efficient service, excellent quality firewood.
As usual very prompt and efficient with excellent attention to customer service! I would highly recommend Elcombe
Can’t think of anything you could improve on – from order to delivery you were brilliant – thank you
Logs well seasoned, logs that are ready for burning. Fast, efficient and friendly service.
Just wanted to say how amazing I find your service and your team. Super quick delivery, put in an easy to move location and excellent quality!
Even though we have only ordered from you twice we wouldn’t dream of going anywhere else for our wood. Competitive prices, prompt delivery and excellent friendly customer service.
All very good and excellent service. We like the bag of free kindling too!