Excellent friendly customer service.The logs are perfect and were delivered on time.I highly recommend Elcombe.
Can highly recommend, called to ask when delivery would be , informed this afternoon . What great service and a local company, Your service is 1st class x
Fantastic service, and super fast delivery. Great logs too!
Excellent and professional service and quality of wood I cannot fault , would not hesitate to recommend to family and friends
Perfect Amazing next day service . Quality products Most amazing is they put it all away for me in the woodshed – fantastic service – above and beyond xx
Really quick service, great quality wood that’s burning well. Always reliable
For anyone in doubt, kiln-dried logs make a huge difference to the efficiency and ease-of-use of a wood burning stove. Hotter, cleaner, easier to light, less and lighter ash. Elcombe’s kiln-dried logs are bone dry, well cut, and delivered in high-quality bags (good bags matter – try carrying a heavy bunch of logs down cellar stairs in a bag that’s collapsing…)I switched to Elcombe a year ago when another, slightly cheaper supplier, ran out of logs. I was delighted to discover that, for about £3.50 more per cubic meter, I got: * next day delivery. Ordered 1:30pm yesterday, delivered 8:30 am today, and slot offered to suit my diary, not theirs. * excellent dry logs – “Woodsure Ready to Burn” – burned the last of Jan’s delivery in mid-Nov, still bone dry, very easy to light, burn super-hot, leave light ash, very low smoke and soot, flue in great condition. * excellent string bags – if you’ve ever dealt with poor bags carrying logs down cellar stairs, you’ll certainly appreciate a quality bag than won’t collapse half way down! * friendly professional service – not just on the phone taking my order but, far more importantly, from the guy delivering 20 bags of wood to a road-side kerb in the pouring rain during the morning rush-hour. A highly recommended product, from a highly recommended outfit.
After more than 30 years buying from a local supplier we became unhappy with the burning quality and so dipped our toe in the water earlier in 2019 with Elcombe and have never looked back!
Just to say the gentleman who delivered my wood was so thoughtful, helpful and went above and beyond. We are having major garden works and so our log stores have been put somewhere else. l am very stiff in the mornings from Arthritis and he put it all under cover in my passage way as it was raining.
Super fast friendly service. Could not ask for more!
Fantastic wood and brilliant service – thank you! Will be buying from you again.
Cannot see how you could make any improvements!
Very prompt delivery.logs covered against the weather allowing me to stack at my leisure
Excellent service – stack looks beautiful and ready or winter.
Logs delivered while we were out. Apart from a very neatly stacked woodshed you would not know anyone had been!
So quick and easy to order. Always appreciate the free kindling and top quality logs
Quality as high as ever, delivered exactly when you said it would be.
Just brilliant! Fabulous wood! Excellent service! Delivered next day.
Friendly service and quick delivery. Having dry logs in convenient net sacks seems worth the extra cost.
The chimney sweep always comments on how good the wood must be!
Delivery driver very helpful today – I expected to move all of my nets myself 👍
At 75, we find the wood stacking service very helpful.
We are very happy with the quality of the firewood from Elcombe and the service is exemplary.
Used Elcombe firewood for years. Always excellent.
Nice friendly guy delivered the logs – was very receptive to any requests or questions.
Always brilliant and impeccable service. I placed the order early in the morning and the wood was delivered later that day. Their service and customer focus is admirable, other companies could learn a lot
Very polite people who know what they’re talking about, very reliable and the products are great – love the stove and the wood!
When I returned home I was so impressed with the thoughtfulness of the delivery man. The logs were left neatly covered and protected from the rain at the end of the drive, leaving enough space for us to park both of our cars. This meant that we didn’t have the task of rushing to move logs in the pouring rain! Thank you, much appreciated!
A very efficient service. Prompt reply and quick delivery. Mark was very kind and even stacked my logs which were netted
Logs were delivered and stacked very nicely without me doing anything
We have not used the logs yet as still waiting for the log burner to be put in, but found delivery quick and Luke very helpful will order again when needed
Once again a great service, great logs and super fast delivery
Very easy to order and quick delivery. Excellent service would use again.
Sacks always rammed full of quality wood, excellent service! Only place I go for logs.
You pay attention to details and offer only the best quality firewood in each category – which actually works out as best value in the long run as well.
I don’t normally bother with surveys, but I really appreciate your excellent service – very prompt in following up on orders, great communication and your delivery guys are always super helpful – so thank you!
Impeccable service. Couldn’t be happier with level of service.
Good quality wood, quick delivery… a perfect service!!
Excellent logs delivered quickly.
Quick and efficient delivery of logs. Thank you.
Prompt and reliable service. Polite, helpful and friendly staff.
Great service and delivery on time from friendly driver
As usual quick and efficient delivery of really excellent wood. There is a lot of wood in each load and each year I forget how long it takes to move the pile and stack it but it is an enjoyable and healthy way to spend an hour or so!
Really quick delivery and very impressed with the quality
Very pleasant to deal with really easy for me as a customer
Outstanding customer care from placing orders online to organising timing of deliveries. Your driver can really navigate the narrow parking spaces in our village. Thank you!
This is the 6th load we’ve had over the last year. Elcombe are very quick to respond and the quality is great. Very reliable and we don’t want to use anybody else.
Always a pleasure to deal with you. Friendly, helpful and reliable service.
Superb service, delivered the day I ordered.